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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Technician - **Company:** Northern Virginia Community College - **Location:** Albemarle, NC, United States (Remote available) - **Salary:** $44,200.0 - **Contract:** Temporary contract - **Skills:** Apple IOS, Apple Mac Systems, Software Documentation, Computer Networks, Desktop Computing, Issue Tracking Systems, Networking Basics, Tablet Computers, Information Technology, Laptops, Network Server - **Published:** August 28, 2026 - **Apply:** https://jobs.vccs.edu/employee_sso ## About the Role * Ability to provide high quality customer service * Ability to learn and implement new technology solutions * Use and configuration of computing devices (Laptops, tablets, cell phones, etc) * Basic knowledge of Various OS's including Windows 10/11, MacOS, and/or iOS * Basic networking knowledge including LAN, WAN, and wireless configuration, primarily for endpoint support * Strong written and verbal communication skills * Ability to work both independently, as well as part of a larger team * Ability to lift 50 lbs. * Ability to scale ladders Additional Considerations * Intermediate knowledge of Various OS's including Windows 10/11, MacOS, and/or iOS preferred * Basic knowledge of scripted installations of operating systems and software to support deployment of faculty/staff and student computer workstations preferred * CompTIA A+ certification or equivalent preferred * Demonstrated experience working in a helpdesk environment preferred * Demonstrated experience working in a higher education environment preferred * Additional education, preferably in Information Technology or a related field Operation of a State Vehicle No ## Description Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week., Position Purpose: Provides first level (Tier I) helpdesk support to college faculty, staff and students who contact the Technology Services helpdesk. Responsible for maintaining the College's computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, and other classroom electronics., * Serve as the first point of contact for technical support via phone, email, chat, ticketing system, and in-person. * Troubleshoot and resolve hardware, software, network, and account access issues remotely or onsite. * Escalate complex issues to appropriate support teams, ensuring clear documentation and communication. * Maintain accurate records of support requests, resolutions, and asset tracking in the ticketing system. * Install, configure, and maintain computers, software, and peripheral devices across administrative and instructional areas. * Provide support for audio-visual equipment in classrooms and meeting spaces, including setup, maintenance, and troubleshooting. * Support internal and external events across multiple campus locations, including occasional off-hours. * Assist with onboarding and offboarding processes by preparing and recovering technology assets. * Participate in lifecycle management of technology, including procurement, surplus, and disposition. * Create and maintain user documentation, knowledge base articles, and training materials. * Attend departmental and stakeholder meetings to support Technology Services initiatives and gather feedback. * Research and recommend new technology solutions and configurations for college use. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor., The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/ EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. Quicklink for Posting https://jobs.vccs.edu/postings/100493 ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Developers share the most interesting tech they ever built](https://www.wearedevelopers.com/magazine/266-developers-share-the-most-interesting-tech-they-ever-built)