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# IT Support Specialist (Hardware & Operations)

- **Company:** AstrixTechnology LLC
- **Location:** Marlborough, MA, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $76,960.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Cyber Security, Computer Networks, System Configuration, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367792979&tx=JK8579FFQ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 1-3 years of experience in IT support, desktop support, help desk, or a related technical role.
 * Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
 * Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.
 * Strong troubleshooting, organizational, and problem-solving skills.
 * Excellent attention to detail and ability to maintain accurate records.
 * Ability to manage multiple requests, prioritize work effectively, and meet deadlines.
 * Strong customer service, interpersonal, and written and verbal communication skills.
 * Ability to work effectively in both office and manufacturing environments.
 * Ability to safely lift and move IT equipment as needed.

Preferred Qualifications & Skills

 * Experience with Active Directory and Microsoft 365 administration.
 * Familiarity with endpoint management, imaging, provisioning, or device deployment tools.
 * Experience with IT asset management systems and ticketing platforms.
 * Experience with shipping, receiving, inventory control, or equipment logistics.
 * CompTIA A+, Network+, ITIL, or similar technical certification.
 * Familiarity with standard IT security practices, endpoint security, and data protection requirements.

## Description

The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees., * Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.

 * Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.
 * Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.
 * Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
 * Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.
 * Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.
 * Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.
 * Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.
 * Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.
 * Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.
 * Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.
 * Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.
 * Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.
 * Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements.


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