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# IT Admin

- **Company:** Helpware, Inc.
- **Location:** Orlando, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Chrome OS, Desktop Computing, Networking Basics, Software Asset Management, Office365, Computer Equipment, Information Technology, Gsuite
- **Published:** August 28, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Admin-Helpware-663079797592049/

## About the Role

+ Experience in a BPO environment
 + Desktop Support or IT Help Desk experience
 + Proficiency researching and troubleshooting complex problems and errors
 + Demonstrated ability with basic networking and telephony
 + Demonstrated ability to research, plan, document, and execute complex tasks/projects
 + Excellent written and oral communication skills
 + Excellent interpersonal and customer service skills
 + Excellent work ethic and dedication
 + Associate's (or equivalent) degree in Computer Science or Information
 + Technology from a technical school OR equivalent combination of education
 + and experience
 + CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft
 + Certified IT Professional (MCITP) are a plus but not required
 + Experience with multiple operating systems including Windows, MacOS and
 + ChromeOS
 + Experience with O365 and Google Workspace Enterprise
 + Familiarity or experience with common security frameworks for SOC2 or ISO 27001

## Description

IT Specialist | Location : Orlando, FL, + Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.

 + Problem recognition, research, isolation, resolution and follow up for all computers and software.
 + Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
 + Asset management - responsible for tracking desktop hardware and software inventory in real-time.
 + On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
 + Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
 + Other duties as assigned.


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