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# Computer Support Tech-Help Desk Analyst

- **Company:** The University of Alabama at Birmingham
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Information Systems, Databases, Electronic Mailing, Issue Tracking Systems, Computer Equipment
- **Published:** August 28, 2026
- **Apply:** https://uab.taleo.net/careersection/ext/jobdetail.ftl?job=T239055

## About the Role

Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements

Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements

## Description

Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network. Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms. Makes sure they are responding appropriately in a precise and timely manner. Implements and installs new computer solutions and contributes to logistical solutions for unit needs. Utilizes Problem Management database to register problems and record most effective solutions. Contributes to departmental training with other staff and supervisor. Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.


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