> Markdown version of [/jobs/ext/2281207-forward-deployed-engineer](https://www.wearedevelopers.com/jobs/ext/2281207-forward-deployed-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Forward Deployed Engineer - **Company:** Zendesk - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $200,000.0 - $300,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Artificial Intelligence, Amazon Web Services, Cloud Computing, Python (Programming Language), Pair Programming, Ruby, Systems Integration, TypeScript, ReactJS, Retrieval-Augmented Generation, Large Language Models, Production Code, Graphql, Front End Software Development, Virtual Agents, Zendesk, Data Pipelines - **Published:** August 28, 2026 - **Apply:** https://zendesk.wd1.myworkdayjobs.com/zendesk/job/Remote-California-United-States-of-America/Forward-Deployed-Engineer_R35013 ## About the Role * Engineering Rigor: 5+ years of experience writing production-grade code. Proficiency in Python (for AI/Data) and JavaScript/TypeScript (for frontend/integrations) is required. Familiarity with Ruby or Java (Zendesk's core) is a plus. * Full-Stack Mindset: Comfortable navigating the entire stack-from React-based UIs to REST/GraphQL APIs, cloud infrastructure (AWS) and Metaflow * AI Fluency: Deep understanding of the LLM ecosystem. You know how to evaluate model performance, manage context windows, and implement guardrails for enterprise-grade AI. * Communication: Ability to explain complex architectural trade-offs to a CTO while simultaneously pair-programming with a customer's lead dev., * Experience with Zendesk and AI Agents * Background in FDE, Professional Services or Technical Account Management implementing complex systems * Ability to travel 25-50% of the time, as needed to customer sites ## Description As a Forward Deployed Engineer (FDE), you are part of an elite technical hybrid-part software engineer, part strategic consultant. You don't just sell the dream; you build the reality. You will be embedded with our most strategic customers to solve their most complex, high-stakes technical blockers. Whether it's architecting a multi-layered AI agent, building custom data pipelines for Zendesk, or integrating our AI capabilities into a legacy tech stack, you are the "boots on the ground" builder who ensures our technology delivers measurable ROI., * Drive Outcomes and own the "Last Mile" of AI: Lead complex end-to-end deployments of Zendesk's AI Agents and LLM-powered workflows. You own the discovery, technical scoping, system design, and production rollout. * Troubleshoot the "Unsolvable": Remove technical blockers and act as the final line of defense for complex technical escalations that fall outside the scope of standard Support or Professional Services. * Build Bespoke Agentic Solutions: Work directly with strategic clients to design and code custom integrations and agents. You will personally write critical code, configure RAG (Retrieval-Augmented Generation) architectures, and ensure seamless integration with legacy tech stacks. * Bridge the Gap: Work between the customer's IT team and Zendesk's core Product/Engineering teams. 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