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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 1 Help Desk - **Company:** Wheeler Staffing Partners - **Location:** Plano, TX, United States (Remote available) - **Experience:** Experienced - **Salary:** $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Servers, Azure Active Directory, User Provisioning Software, Office365, Peripherals, Computer Equipment, Laptops, User Accounts - **Published:** August 28, 2026 - **Apply:** https://careers.wheelersp.com/index.smpl?arg=jb_apply&POST_ID=14230135 ## About the Role The ideal candidate has experience supporting end users in a Microsoft environment, strong troubleshooting skills, and a commitment to delivering exceptional customer service. This position requires the ability to communicate technical information clearly to users with varying levels of technical knowledge while maintaining a positive and solutions-oriented approach., • 1–3 years of Help Desk, Desktop Support, Technical Support, or IT Customer Support experience. • Experience supporting end users in a Microsoft environment. • Hands-on experience administering Active Directory user accounts. • Experience with user provisioning, onboarding, offboarding, and account management. • Experience supporting Microsoft Office 365 applications. • Experience troubleshooting connectivity and remote user issues. • Familiarity with ticketing systems and service request management. Technical Skills • Working knowledge of Windows operating systems and desktop hardware. • Understanding of Active Directory and Microsoft 365 environments. • Experience troubleshooting hardware, software, account access, and connectivity issues. • Ability to document support activities accurately and thoroughly. Professional Skills • Excellent verbal and written communication skills. • Strong customer service and interpersonal abilities. • Exceptional problem-solving and troubleshooting skills. • Ability to explain technical concepts to non-technical users. • Strong organizational skills with attention to detail. • Ability to manage multiple priorities in a fast-paced environment., • Experience with Microsoft 365 Administration. • Familiarity with Azure Active Directory (Entra ID). • Experience supporting hybrid or remote workforces. • Exposure to VPN troubleshooting and mobile device support. • CompTIA A+, Microsoft Fundamentals, or related certifications preferred. Key Success Factors • Outstanding customer service mindset. • Strong sense of urgency and responsiveness. • Excellent attendance, reliability, and accountability. • Ability to remain calm, patient, and professional under pressure. • Strong team collaboration skills and willingness to learn. • Commitment to providing a high-quality end-user experience. ## Description Wheeler Staffing Partners is seeking a customer-focused Tier 1 Help Desk Technician for a contract opportunity in Plano, Texas. This role serves as the first point of contact for employees experiencing technical issues and is responsible for providing timely, professional, and effective IT support., • Serve as the primary point of contact for end-user technical support requests. • Provide support via phone, email, and ticketing systems. • Deliver exceptional customer service to onsite and remote employees. • Troubleshoot and resolve hardware, software, password, access, and connectivity issues. • Create, modify, and deactivate user accounts within Active Directory and Microsoft 365 environments. • Perform user provisioning, onboarding, offboarding, and access management activities. • Reset passwords, unlock accounts, and manage user permissions. • Support Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Teams. • Assist remote employees with VPN, workstation, and connectivity issues. • Install, configure, and troubleshoot desktop computers, laptops, printers, mobile devices, and related peripherals. • Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system. • Escalate complex technical issues to higher-level support teams when appropriate. • Follow established IT procedures, service standards, and security policies. • Contribute to knowledge base articles and end-user support documentation. • Participate in team meetings, training initiatives, and continuous improvement efforts. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)