> Markdown version of [/jobs/ext/2281241-technical-support-engineer-swing-shift](https://www.wearedevelopers.com/jobs/ext/2281241-technical-support-engineer-swing-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - Swing Shift - **Company:** Everfox LLC - **Location:** Salt Lake City, UT, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Data Analysis, Apple Mac Systems, Systems Engineering, Computer Networks, Relational Databases, Software Debugging, Linux, Domain Name System (DNS), Elasticsearch, Ethernet, OSI Models, PostgreSQL, Log Files, Networking Basics, Routing, Oracle (Applications), Red Hat Enterprise Linux, Syslog, Systems Integration, TCP/IP, Scripting, Transport Layer Security, Containerization, Kubernetes, Information Technology - **Published:** August 28, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9122835/technical-support-engineer-swing-shift ## About the Role * Calm under pressure; clear communicator and strong problem solver. * Quick learner who thrives in fast-changing technical environments. * Great collaborator with a positive, customer-first mindset. * Strong Linux skills (especially RHEL). * Familiarity with relational databases (Oracle, PostgreSQL). * Experience with Elasticsearch and log/data analysis workflows. * Understanding of Kubernetes and container platforms. * Scripting experience for automation and troubleshooting. * Solid networking fundamentals (DNS, NTP, HTTPS, SSL, TCP/IP, routing, switching). * Experience working across Windows and macOS. * Bonus: AI experience or interest in using AI-assisted tools in your workflow. Key Education Requirements * Holds-or is willing to obtain-an active TS clearance. * Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a similar engineering/technology discipline. * Working understanding of the current cyber threat landscape and common defensive technologies. * Customer-facing experience (support, consulting, engineering, etc.). * Strong communication skills - listening, simplifying complexity, and engaging confidently with stakeholders from frontline teams to executives. * Ability to analyze, troubleshoot, and reproduce issues effectively using log files and sample data. * Demonstrable understanding of computer networking, including: DNS, NTP, HTTPS, SSL certificates; the supporting OSI stack (TCP/IP, Ethernet); routing and switching; implementing, integrating, and debugging networks; proxy and firewall technology; Syslog platforms; and security best practice. ## Description At Everfox, we protect missions that matter. As a Technical Support Engineer, you will deliver exceptional support, guide customers through their journey, and strengthen trust in our brand. You'll collaborate closely with Professional Services and Engineering teams in Salt Lake City, gaining exposure to innovative product development and real-world customer use cases. You will also contribute within our global "follow the sun" support model to ensure timely assistance when urgent challenges arise., * Work swing shift; core business hours 4:00 PM to 12:00 AM Mountain Time. * Become an expert in the Everfox product suite and explain complex concepts simply and confidently. * Provide responsive, thoughtful support that keeps customers moving forward. * Investigate issues, perform root cause analysis, and collaborate with engineering to deliver resolutions. * Give product teams real-world feedback to help shape future features and improvements. * Test new releases and surface clear, reproducible issues when needed. * Create helpful customer resources - documentation, guides, tutorials, walkthroughs. * Participate in our 24×7 remote support rota when required. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Better Together: Leveraging Your Observability Tools as a SIEM](https://www.wearedevelopers.com/videos/2118-better-together-leveraging-your-observability-tools-as-a-siem) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)