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# Associate ProAssure Systems Specialist

- **Company:** Stryker Corporation
- **Location:** Erie, PA, United States
- **Experience:** Experienced
- **Salary:** $77,700.0 - $129,500.0
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Health Informatics, Law Practice Management Software, Databases, Data Integrity, Disaster Recovery, Microsoft Office, Server Administration
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367766566&tx=JT10193UTI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
 * Minimum 2 years clinical or healthcare IT (HIT) experience required
 * Must be a US Citizen

Preferred

 * Prior experience supporting clinical end users through rounding and training
 * Experience with clinical workflow analysis and design
 * Proficient with Microsoft Office Suite

## Description

* Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
 * Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
 * Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
 * Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
 * Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
 * Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
 * Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
 * Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines


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