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# IT Support Specialist I

- **Company:** R R C ROUND ROCK CAMPUS
- **Location:** San Marcos, TX, United States
- **Experience:** Experienced
- **Salary:** $50,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Software Applications, JIRA, Cyber Security, Computer Networks, System Configuration, Desktop Computing, Productivity Software, Remote Service Software, User Environment Management, Peripherals, Computer Equipment, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://jobs.hr.txstate.edu/postings/58308/pre_apply

## About the Role

* Experience providing technical support, customer service, or help desk services in a higher education or professional environment.
 * Strong verbal and written communication skills, including the ability to explain technical information to individuals with varying levels of technical experience.
 * Ability to troubleshoot technology issues, identify potential causes, and guide users through appropriate solutions.
 * Ability to provide support through multiple communication channels, including phone, email, chat, remote-support tools, and in-person interactions.
 * Strong organizational skills and attention to detail, including the ability to perform multiple tasks with frequent interruption, manage priorities, and provide timely follow-up on customer requests.
 * Ability to create, maintain, and update technical documentation, knowledge articles, and internal practices.

Preferred Qualifications

 * 2+ years of previous customer service or technical support experience.
 * Experience using an IT service management or ticketing platform, such as TeamDynamix, ServiceNow, Jira Service Management, or a comparable system.
 * Experience using remote support tools and desktop management tools to support and administer Windows and Apple devices (including Active Directory / directory services).
 * Experience deploying, diagnosing, troubleshooting, and repairing computer hardware and network printers in a multi-user environment.
 * Experience installing, configuring, and supporting operating systems and software applications, including Windows, macOS, Microsoft 365, and other productivity software.
 * Knowledge of customer service, incident management, networking, IT security protocols, and troubleshooting best practices.
 * Demonstrated ability to work collaboratively within a team to support stakeholders knowledgeably and with professionalism.

## Description

Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends, and holidays., The Client Solutions department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment.
Job Duties

 * Install, configure, and maintain desktop hardware, software, operating system images, and peripherals on university-owned computers.
 * Troubleshoot and resolve hardware, software, and connectivity issues on Windows and Apple desktop systems.
 * Provide technical support via phone, email, chat, remote-support tools, or in-person interactions.
 * Work closely with back-office teams when necessary to ensure complex technical issues are resolved efficiently.
 * Assist with inventory management and tracking of computing hardware within supported departments.
 * Accurately document internal practices, policies, and resolutions to maintain a robust team knowledge base.

Additional Information to Applicants
Criminal Justice Information Services (CJIS) certification or eligibility to acquire certification within the first 90 days of employment.
Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends, and holidays.
Job Open Date 08/26/2026
Job Close Date (posting closes at midnight)
Open Until Filled Yes
Normal Work Days Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start 8:00AM
Normal Work Hours End 5:00PM
Posting Notices Applicant must have a valid Texas Driver's License and be a driver in good standing with less than ten (10) points deducted for driving infractions as determined by the employer driving standards system.
Legal and Required Notices
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.


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