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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** ROWAN COLLEGE OF SOUTH JERSEY - **Location:** Reston, VA, United States - **Experience:** Starter - **Salary:** $49,920.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Software System Penetration Testing, Cisco Hardwares, Cyber Security, Disaster Recovery, Networking Basics, Password Management, Cloud Platform System, Peripherals, Information Technology, Zendesk, User Administration, Vulnerability Analysis - **Published:** August 28, 2026 - **Apply:** https://rocs.myavionte.com/staff/consol_careers/webapply_if.aspx?ID=63082017&ref=&rpid=1700204 ## About the Role * 1-3 years of experience in IT support, help desk, desktop support, systems administration, or a similar generalist IT role. * Broad hands-on experience supporting hardware and software, including PCs, printers, peripherals, operating systems, and basic network environments. * Ability to troubleshoot technical issues independently and determine when escalation to an outside vendor or partner is necessary. * Experience supporting IT projects, managing tickets, or coordinating with external technology vendors preferred. * Familiarity with systems administration, user access management, IT reporting, security tools, audits, or compliance-related activities is a plus. * Experience with tools or platforms such as Cisco Meraki, Zendesk, password management systems, MDM platforms, cloud environments, or similar technologies is preferred but not required. * Strong communication and interpersonal skills with the ability to explain technical issues to non-technical staff at all levels. * Comfortable working independently and serving as a primary point of contact for a wide variety of IT needs. * Strong organizational skills with the ability to manage multiple priorities, projects, vendors, and support requests. * Degree not required; relevant IT certifications or equivalent hands-on experience are welcome. * Reliable transportation and a valid driver's license required for travel between local office locations. * Ability to lift and move up to 50 pounds and perform physical tasks such as working under desks, connecting equipment, and moving computers or printers. * Able to occasionally travel to multiple locations across the DC, MD, and VA area Full-time, Onsite ## Description We are seeking a hands-on, versatile IT Specialist to provide broad technical support across the organization. This role is ideal for an IT generalist who enjoys wearing multiple hats-from troubleshooting hardware and software issues to supporting IT projects, managing vendors, maintaining systems access, and assisting with security and compliance initiatives., * Provide hands-on technical support for staff and vendors, troubleshooting issues involving PCs, networks, printers, peripherals, Wi-Fi, hardware, and software. * Deploy new hardware and software, complete system upgrades, and maintain accurate IT equipment and network inventory. * Order, ship, receive, configure, and replace computers and other technology equipment as needed. * Support IT projects across departments by attending project meetings, coordinating with outside technology partners, tracking assigned tasks, and assisting with implementation, troubleshooting, training, and technology rollouts. * Manage relationships with external IT vendors and partners, including tracking service tickets, monitoring progress, escalating issues, and ensuring timely resolution. * Coordinate vendor review meetings and assist with reviewing service metrics, tickets, security posture, and recommended technology improvements. * Communicate system outages, failures, upgrades, and other technology updates to internal staff. * Prepare recurring IT, security, and system reports using various technology and security platforms. * Support IT security and compliance activities, including vulnerability scans, penetration testing, security audits, remediation efforts, and disaster recovery planning. * Administer user access across a variety of systems and applications, including onboarding and offboarding employees in coordination with Human Resources. * Maintain branch technology and travel between local office locations to provide onsite support as needed. * Assist with additional IT and technology-related projects and responsibilities as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)