> Markdown version of [/jobs/ext/2281793-service-minded-it-administrator](https://www.wearedevelopers.com/jobs/ext/2281793-service-minded-it-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # service-minded IT Administrator - **Company:** HOVER Inc. - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $133,000.0 - $165,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, JIRA, Software as a Service, Cloud Computing, System Configuration, Identity and Access Management, Zero Trust Network Access, Security Assertion Markup Language (SAML), Okta, Microsoft InTune, Information Technology, Casper Suite, Gsuite, Vulnerability Analysis - **Published:** August 28, 2026 - **Apply:** https://hover.to/job-posts/8162471 ## About the Role * 2-4 years of experience providing end-to-end IT support in a fast-growing start-up environment, predominantly in macOS with some Windows * Cloud-first thinking with hands-on experience working with the latest SaaS IT systems, including Jamf, Google Workspace, Okta, Intune, etc. * A demonstrated track record of managing SAML IDP environments, specifically in Okta. You have advanced experience implementing Zero Trust, Device Trust, and certificate-based identity management. * Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred), with experience improving usability and automation in that platform * Experience creating a productive office environment by deploying and maintaining simple and reliable conference room systems, networking, and desk technologies * Proven analytical and creative problem-solving abilities, with the ability to dig into root causes and core issues behind sometimes ambiguous customer requests * Ability to juggle multiple-often competing-priorities and triage issues by severity and urgency * A solid understanding of the risks and opportunities of AI in today's workplace, both for IT use and the company as a whole * Previous experience working towards individual and team service level agreements for customer satisfaction, ticket response rates, and ticket closure rates Nice to have: * Apple Certified Support Professional certification or equivalent * Okta Certified Professional * Endpoint vulnerability detection and remediation experience: EDR, CrowdStrike Falcon, etc. * Experience responding to evidence collection requests for SOC 2 Type II or similar security compliance frameworks ## Description In this role, you'll serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully. You'll take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive. You'll also play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support. You'll manage our SSO authentication environment in Okta for internal user access, maintaining security groups, building out SAML integrations, and evolving the system as appropriate as user identity innovations occur. In partnership with our Workplace teams in San Francisco and New York, you'll help keep office networks, conferencing systems, and AV technology running smoothly, while continuously improving how IT services are delivered as Hover grows. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Let developers develop again](https://www.wearedevelopers.com/videos/463-let-developers-develop-again) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)