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# Sr. Customer Solutions Manager, Scale CSM

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $169,000.0 - $228,600.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Amazon Web Services, Cloud Computing, Scrum Methodology, Software Engineering
- **Published:** August 28, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10517043/sr-customer-solutions-manager-scale-csm

## About the Role

7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

 - 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
 - Ability to travel up to 25% as needed

Preferred Qualifications

 - Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
 - PMP certification, or SCRUM/Agile, SAFe certification

## Description

AWS is seeking a Sr Customer Solutions Manager (CSM) . This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be responsible for guiding AWS customers along their cloud journey. In this highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer., Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
Assist in developing long-term strategic relationships with key accounts
Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

About the team
Diverse Experiences


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