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# Senior IT Technician in New York City

- **Company:** Cascade Remediation Services LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $120,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Bash Shell, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Windows PowerShell, Computer Network Technologies, Casper Suite
- **Published:** May 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10d3f6cc0408ae91

## About the Role

Do you have experience in Systems & applications support?, * Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.

 * Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)
 * A passion for developing hard and soft skills and career advancement.
 * Ownership and leadership character traits.
 * Ticketing system organization and upkeep experience.
 * The ability to be receptive and action-oriented in response to constructive feedback.
 * A calm and focused demeanor in high-pressure situations.
 * Strong professional and technical communication skills (both written and verbal).
 * At least 7 years of help desk experience with evidence of growth
 * At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues).
 * Experience with Jamf Pro or other MDM platforms.
 * Optional experience supporting audio/video systems (Creston, Savant, etc.)
 * Basic understanding of bash and/or Power-shell scripting is a plus.

## Description

We're looking for a new team member who can use their technical and customer service skills to impress our client's most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in New York and remotely assisting these same VIPs during their travel. We're looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply., * Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges.

 * Providing technical support by phone, email, chat, and (as needed) in person.
 * Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs.
 * Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work.
 * Being able to work with a team to solve difficult problems.
 * Creating and maintaining technical documentation.


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