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# ServiceNow - Technical Architect

- **Company:** NTT DATA, Inc.
- **Location:** Plano, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $208,000.0 - $228,800.0
- **Contract:** Permanent contract
- **Skills:** Computing Platforms, Configuration Management Databases, Cyber Security, System Configuration, System Center Configuration Manager, Systems Integration, Scripting, Technical Debt, ServiceNow HR Service Delivery, Casper Suite, ServiceNow Customer Service Management, Qualys, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.salesheads.com/job.asp?id=3367876117&tx=FR10804LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

NTT DATA is seeking a dynamic and experienced ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization., * 7+ years of hands-on ServiceNow experience across multiple modules.

 * Proven track record in advisory consulting and technical delivery.- 3+ Years
 * Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. .- 3+ Years
 * Experience in proposal writing, SOW creation, and client presentations. - 2+ Years
 * Demonstrated ability to lead client workshops and translate business processes into technical solutions. -.2+ Years
 * Mandatory Certifications by Level
 * Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
 * Excellent communication and stakeholder engagement skills.

## Description

Advisory & Strategic Consulting

 * Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
 * Develop platform roadmaps aligned with business goals and technical priorities.
 * Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
 * Design and implement governance models, KPIs, and process improvement frameworks.
 * Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
 * Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

 * Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
 * Perform health scans, technical debt analysis, and platform scalability assessments.
 * Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
 * Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

 * Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
 * Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
 * Support pricing strategies and resource planning for advisory and implementation phases.


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