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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Proofpoint - **Location:** Draper, UT, United States - **Experience:** Starter - **Salary:** $67,800.0 - $99,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Software Applications, JIRA, Software Bug Management, Graphics Software, IT Management, Virtual Private Networks (VPN), Microsoft Office, Network Installation Services, Service Pack, Backup and Restore, Data Logging, Network Routers, Computer Equipment, Information Technology - **Published:** August 28, 2026 - **Apply:** https://proofpoint.wd5.myworkdayjobs.com/ProofpointCareers/job/Draper-UT/IT-Support-Specialist_R14653 ## About the Role * Willingness to work on-call in the emergency or priority issues * Ability to handle a large volume of wide-ranging user requests * Exceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks What you bring to the team * Minimum 1-2 years IT experience * Must have demonstrated the ability to successfully work as part of a team. * Must have experience supporting Mac and Windows * Excellent interpersonal skills and easily approachable to colleagues and community * Familiarity of PC hardware architecture * Familiarity of desktop applications, (i.e., MS Office, Antivirus, VPN, imaging software, backup software, etc.) * Proven Customer Service skills * Excellent written and oral communication in English * The ability to lift 50lbs * ITIL foundation certification is a plus, * Bachelor's degree preferred or related work experience * Preferred candidates will have basic industry certifications, COMP TIA or A+ * Preferred candidates will have Microsoft certifications (MCSA, MCSE) ## Description Proofpoint is seeks a motivated professional who possesses an excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. The successful candidate will learn how to troubleshoot problem areas in person, by Zoom/ MS Teams, or via Jira Service Desk in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners. The successful candidate will have 3+ years of experience independently supporting large-size corporate locations in a fast paced, production environment. Your day-to-day * Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities * Build new systems (PC/Mac), and new hires deployment * New hires deployment and Terminated employees system collection * Troubleshoot problem areas (in person, by Zoom/ MS Teams, or via Jira Service Desk) in a timely and accurate fashion, and provide end-user assistance where required. * Ensure adequate customer follow up communications and timely issue status updates to customer and IT management. * Network with cross-functional teams to leverage best practices * Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible. * Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless). * Keep track of IT inventory, asset tagging equipment and organize the IT storage * You have exceptional attention to detail, and exemplary ticketing/logging/documentation habits. * Ability to take independent initiative when needed ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [IKEA Story: Transforming an Iconic Retail Brand](https://www.wearedevelopers.com/videos/444-ikea-story-transforming-an-iconic-retail-brand) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [What's (new) with Spring Boot and Containers?](https://www.wearedevelopers.com/videos/1514-what-s-new-with-spring-boot-and-containers) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)