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# Genesys Cloud Engineer

- **Company:** Spectraforce
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Computing, Computer Telephony Integration, Custom Software, Salesforce.Com, Genesys, Data Analytics
- **Published:** August 28, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=9213b530-3be6-4706-be0e-fab7348682bb&OrgId=1&UserId=1767

## About the Role

* 5+ years of Genesys Cloud Architect
 * 3+ years API integration and custom development
 * 5+ years of experience with CX Cloud for Salesforce and CTI Connector products
 * 5+ years of experience with screen-pop functionalities
 * 5+ years of experience with out of box and custom analytics capabilities
 * 5+ years of experience with Workforce Management
 * Ability to deliver the project and operate under tighter timelines

## Description

* Genesys Cloud
 * Workforce Management
 * Requirements Gathering

Deliverables:

 * Gather requirements, design, develop and deploy voice solutions in Genesys Cloud
 * Document call flows
 * Integrate Salesforce.com to enable call-to-case and email-to-case functionalities
 * Build custom APIs for Salesforce integration
 * Troubleshoot complex issues


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