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# Desktop Support Analyst I

- **Company:** DYOPATH
- **Location:** Winnetka, IL, United States
- **Experience:** Experienced
- **Salary:** $54,080.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Issue Tracking Systems, Information Technology Operations, Microsoft Security Essentials, Microsoft SharePoint, Software Engineering, Office365, Peripherals, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3368312899&tx=KK6363FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Are you energized by solving technical puzzles and helping people stay connected and productive?, * Bachelor's degree in Computer Science, IT, or a related field
OR

 * 4 years of equivalent work experience
 * A+ Certification required, * Intermediate troubleshooting skills for hardware and software
 * Familiarity with Microsoft O365 Suite and SharePoint
 * Strong skills with macOS
 * Strong written and verbal communication skills
 * Detail-oriented with a strong customer service focus
 * Ability to prioritize tasks effectively
 * Ability to work collaboratively in a team environment, * Valid driver's license with acceptable driving record
 * Ability to pass a background check prior to hire

## Description

* Provide technical support for desktops, laptops, printers, scanners, and peripherals
 * Troubleshoot hardware and software issues via phone, chat, or in person
 * Install, deploy, and maintain company systems and applications
 * Track and resolve incidents using internal ticketing systems while meeting SLAs
 * Perform software updates, including Microsoft security patches and antivirus signatures
 * Document processes and create knowledge base articles
 * Act as a liaison with third-party vendors and technicians
 * Order parts for hardware maintenance and repairs
 * Participate in special projects and continuous improvement initiatives, As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.


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