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# Analyst, Customer Solutions - Hybrid

- **Company:** XPO Logistics, Inc.
- **Location:** North Richland Hills, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Electronic Data Interchange (EDI), Data Management
- **Published:** August 28, 2026
- **Apply:** https://jobs.xpo.com/talentcommunity/apply/1424158500/?locale=en_US

## About the Role

* Bachelor's degree or equivalent related work or military experience
 * 2 years of experience in a customer success or related role, with a proven track record of quality analytics and customer relations, * LTL industry experience
 * Excellent verbal and written communication skills with the ability to manage difficult customer conversations
 * Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

## Description

* Conduct daily data searches across multiple systems to match shipment tender data with customer records
 * Generate and report findings to customers, delegating follow-up actions to the support team
 * Efficiently manage multi-step processes using Excel and other data management tools
 * Collaborate closely with management to recommend workflow changes and develop standard operating products (SOPs) for team use
 * Engage cross functional teams to improve the account(s) performance. Examples: Billing, Account setup, EDI, Operations
 * Collaborate closely with the support team and support leaders to ensure seamless operations
 * Develop customer relationship and be recognized as a valuable XPO resource
 * Demonstrate a Can-Do Attitude, Strong work ethic, Teamwork, and Respect for others while working


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