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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineer ServiceNow IT Asset Management - **Company:** Paladin, Inc - **Location:** Katy, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Cyber Security, Information Technology Operations, Software Licensing, Technical Debt, Data Strategy, Information Technology, Servicenow - **Published:** August 28, 2026 - **Apply:** https://www2.jobdiva.com/candidates/myjobs/openjob_outside.jsp?a=9xjdnwimzf3x52r33w0q5hwdgewoez0087ft76rtwb349ckvp7vk4xwzjwdq6p0e&from=COMP&id=29170039&SearchString=&StatesString=&t=1787915468142 ## About the Role Education/Experience Required: Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience; 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment, * Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent practical experience * ServiceNow certifications such as CIS-HAM, CIS-SAM, CIS-ITOM, or CSA preferred Work Experience * 5+ years of experience in ServiceNow ITAM, CMDB, IT Operations, or a related enterprise technology environment * Hands-on experience implementing and supporting HAM Pro and SAM Pro * Experience with CMDB, Discovery, and/or Service Graph * Experience supporting asset lifecycle processes, governance, compliance, and audit readiness * Experience in retail, multi-site, or distributed operating environments preferred Skills * Strong understanding of ServiceNow ITAM architecture, including HAM Pro, SAM Pro, normalization, reconciliation, and lifecycle states * Strong knowledge of CMDB, Discovery, Service Graph, and CSDM concepts * Ability to translate business requirements into scalable, maintainable ITAM solutions aligned to platform architecture * Experience designing automation-driven workflows across the asset lifecycle * Strong understanding of software licensing, asset lifecycle governance, compliance controls, and audit support * Ability to build dashboards and reporting for asset performance, lifecycle health, spend visibility, and risk exposure * Strong cross-functional collaboration and stakeholder management skills ## Description * Serve as the technical owner for ITAM capabilities (HAM Pro / SAM Pro) within the ServiceNow platform * Design, implement, and evolve ITAM capabilities aligned to platform strategy and CSDM architecture * Align ITAM with CMDB, Discovery, and Service Graph to ensure a single, trusted source of asset data * Translate business and operational requirements into scalable, maintainable platform solutions while minimizing technical debt * Drive automation of asset lifecycle workflows and continuous platform improvement * Lead asset lifecycle processes from procurement through disposal, ensuring accuracy, auditability, and compliance * Define and enforce data standards, normalization rules, and governance controls across asset classes * Establish and support ITAM governance processes for audit readiness and regulatory compliance * Partner with Information Security and compliance teams to strengthen asset visibility and risk posture * Identify software license compliance risks and cost optimization opportunities across the enterprise * Develop KPIs, dashboards, and reporting for asset performance, lifecycle health, and compliance exposure * Partner with IT, finance, procurement, operations, and vendors to align asset strategy to business outcomes * Contribute to the ServiceNow platform modernization program, advancing ITAM as a foundational capability * Support alignment to CSDM and enterprise data strategy, improving consistency and quality of asset data * Help mature ITAM into a scalable, enterprise-grade capability supporting 325+ retail locations ## Related Videos - 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