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# Bilingual Support Desk Specialist

- **Company:** PrideStaff
- **Location:** Irving, TX, United States
- **Salary:** $40,560.0
- **Contract:** Temporary contract
- **Skills:** Computer Literacy, Electronic Mailing
- **Published:** August 28, 2026
- **Apply:** https://jobs.pridestaff.com/job/588001

## About the Role

* Bilingual Proficiency: Fluent in both English and Spanish (reading and writing).
 * Communication Skills: Professional written, verbal, and email communication abilities.
 * Computer Skills: Basic computer proficiency and working knowledge of Microsoft Office applications.
 * Equipment Requirements: Must have a personal desktop or laptop (Apple/Mac software compatible) and a dedicated, quiet home workspace free from primary caregiving duties during shift hours.
 * Problem-Solving: Fundamental understanding of basic accounting principles and strong logical thinking.

## Description

* Customer Support: Serve as the primary point of contact for internal/external customers, dealerships, and vendors by phone and email.
 * Call & Ticket Handling: Manage 30 to 50 calls daily with a focus on quick ticket creation, accurate documentation, and proper routing.
 * Issue Resolution: Research accounts payable and invoice-related inquiries, communicate status updates, and resolve issues at the first point of contact.
 * Escalations: Identify and promptly escalate critical or time-sensitive requests through appropriate channels.
 * Rotating Coverage: Participate in mandatory rotating weekend coverage around month-end close (scheduled well in advance after full training).


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