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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Business Operations Manager, Global Network Delivery - **Company:** Amazon.com, Inc. - **Location:** Herndon, VA, United States - **Experience:** Experienced - **Salary:** $74,200.0 - $129,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Amazon Web Services, Cloud Computing, Pivot Tables, SQL Databases, Cloud Platform System - **Published:** August 28, 2026 - **Apply:** https://www.amazon.jobs/en/jobs/10516219/business-operations-manager-global-network-delivery ## About the Role 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams, 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules ## Description As a Business Operations Manager, you will serve as the connective tissue between strategy and execution within the organization. You will partner with leaders to establish and drive critical business processes, guide tooling development, and deliver operational mechanisms that impact financial management, workforce planning, and organizational health. You will exercise deep expertise on the key inputs that affect hiring performance and productivity, as well as related metrics that enable performance measurement in these areas. You will earn trust with partner teams such as Finance, Talent Acquisition, and Human Resources, as well as key leaders in the organization, in order to expand mechanisms and strategies across the broader organization. You will arrange and facilitate events with senior management to advance organizational initiatives, coordinate business activities with external partners, and collaborate cross-functionally across AWS. You will establish and enforce governance across all key mechanisms in the organization, driving operational excellence and holding a high bar for quality of output. You will enforce compliance across AWS' global expense policy and headcount management. You will facilitate key organizational mechanisms such as business reviews, goal reviews, and off-sites, leveraging your excellent analytical abilities, business acumen, curiosity, and superior written and verbal communication skills. A day in the life Rhythm of Business - Own and drive key business mechanisms such as WBRs, MBRs, QBRs, etc. - Prepare materials, surface insights, and deliver recommendations for leadership reviews - Organize and drive the annual OP process including arranging brainstorming sessions, document drafts, and reviews - Partner with leadership to plan relevant offsites; own developing and driving the agenda for both business activities and team building Workforce Plans - Partner with leadership to develop mechanisms to track progress against workforce plan goals - Partner with the BIE team to develop hiring targets for OP1 and OP2 - Partner with Recruiting to track progress against hiring targets and act as single-threaded owner for relevant Recruiting programs (e.g. Bar Raisers, Shadows, Interviews, etc.) - Develop and drive reporting, analysis, and recommendations on employee productivity - Develop and drive reporting, analysis, and recommendations on T&E spend; implement and drive any related governance required Goals - Drive the annual goal creation process including calendar, workback plans, etc., ensuring these feed into more senior goals processes at the GND level - Establish and lead the mechanisms, governance, and reporting for goal reviews - Manage the goals calendar to ensure reviews happen at the right cadence to support upward reviews About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should Tech Managers Be Developers First? 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