> Markdown version of [/jobs/ext/2283470-it-specialist-level-ii](https://www.wearedevelopers.com/jobs/ext/2283470-it-specialist-level-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Specialist Level II.

- **Company:** Worldwide Logistics, Inc.
- **Location:** Paramus, NJ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Artificial Intelligence, System Configuration, Issue Tracking Systems, Network Connections, Routing, SentinelOne Expertise, ManageEngine
- **Published:** August 28, 2026
- **Apply:** https://worldwidelogisticsltd.com/job-openings/it-specialist-level-ii/#apply

## About the Role

* At least 2 years of experience working for an MSP or in a help desk environment utilizing a ticketing system and RMM tools
 * Experience installing operating systems and software
 * Experience configuring and troubleshooting PCs
 * Familiarity with networking, switching, and routing
 * Moderate to advanced Microsoft Excel knowledge
 * Excellent written and verbal communication skills
 * Self-starter with agency and autonomy
 * Availability for after-hours support as needed

Highly Desired

 * Microsoft 365 administration
 * Experience with ManageEngine ServiceDesk Plus
 * N-able RMM experience
 * SentinelOne experience
 * Interest in AI tools and emerging technologies

Bonus Qualifications

 * Logistics experience
 * Project Management

## Description

Worldwide Logistics requires an IT Specialist with the ability to learn and adapt quickly to challenges as they arise in our fast-paced, global industry. Ideal candidates should look forward to encountering and troubleshooting new issues as they are brought to us by staff members. The primary duties of this position involve supporting the sales and operations staff both on and off-site, as well as managing software integrations., * Build, configure, and troubleshoot workstations for new users

 * Install operating systems and software applications
 * Create users in Microsoft 365, Azure Active Directory, and other systems
 * Maintain asset inventory for all hardware
 * Use a ticketing system to track and maintain workflow
 * Patch and troubleshoot devices and network connectivity
 * Install and troubleshoot hardware such as printers and scanners
 * Oversee and manage special projects through completion


## Related Videos

- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch)
- [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network)

## Related Articles

- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)