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# Helpdesk Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Catonsville, MD, United States
- **Salary:** $37,440.0 - $39,520.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Desktop Services, Servicenow
- **Published:** August 28, 2026
- **Apply:** https://www.juju.com/job/00000000gpfzfo

## About the Role

The ideal candidate has strong communication skills, a customer-first mindset, basic technical troubleshooting ability, and the discipline to follow structured processes in a high-volume service desk environment.

Additional Skills & Qualifications

 * ServiceNow or other ITSM platform experience

 * Active Directory support

 * Password reset/account unlock experience

 * VPN troubleshooting

 * Remote desktop support tools

 * ITIL understanding, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support team. This role will serve as the first point of contact for end users and will provide technical assistance through phone, email, chat, and ticketing channels. The analyst will troubleshoot common technical issues, document all interactions in the ticketing system, follow customer-specific processes, and escalate complex issues when required.


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