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# Information Technology Support Specialist - TS/SCI w/Poly

- **Company:** General Dynamics Information Technology
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Expert
- **Salary:** $70,720.0 - $95,680.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Issue Tracking Systems, Network Connections, Remote Access Technology, Topdesk, Computer Equipment, Information Technology
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367052975&tx=JJ4135FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Help Desk Software,Remote Support,Technical Issues

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

5 + years of related experience, Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

? Education: Associates of Arts/Associates of Science

? Experience: 5+ years of related experience

? Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools

? Security Clearance Level: TS/SCI w/Poly

? Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

? Location: Annapolis Junction, MD

? US Citizenship Required

? Required: CompTIA Security+ certification is required within 3 months of start date

## Description

? Log and track support requests using help desk ticketing system.

? Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.

? Provide step-by-step guidance to users for troubleshooting common problems.

?? Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.

?? Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Technical Support Tasks

? Install, configure, and update software on user devices.

? Assist with password resets, account lockouts, and access issues.

? Support basic printer, scanner, and peripheral troubleshooting.

? Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).

Documentation & Reporting

? Document and report solutions and procedures for recurring issues for leadership review.

? Maintain and report accurate records/tickets of support interactions and resolutions.

? Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.

? Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.

Customer Service & Communication

? Maintain a professional and empathetic tone when dealing with users and co-workers.

? Communicate technical information clearly to non-technical users.

? Document and reply provide updates on ticket status and possible resolutions.

? Actively participate in team environment assisting co-workers when needed.

Compliance & Security

? Ensure adherence to all IT and departmental policies and procedures.

? Report potential security incidents or breaches to appropriate teams or team leaders


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