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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** Mantech International Corporation - **Location:** Chantilly, VA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Configuration Management, Databases, Information Technology Operations, Microsoft PowerPoint, Information Technology - **Published:** August 28, 2026 - **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-2B41169467A3751B5C/ ## About the Role * High School Diploma or GED with 10+ years of experience in the Information Technology field . * Demonstrated experience coordinating and managing major IT incidents, outages, and service restoration activities within complex enterprise environments . * Demonstrated experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines . * Strong understanding of enterprise IT environments and the relationships between network, virtualization, storage, database, application, ingestion, and other infrastructure components . * Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective and preventive actions through resolution . * Experience analyzing incident and outage data to identify trends, recurring problems, and brief senior leadership during major operational events ., * Strong ability to manage competing priorities and communicate effectively with multiple stakeholders . * Experience with, or working knowledge of, Jira, Confluence, and PowerPoint . * Experience participating in enterprise architecture, engineering reviews, Engineering Review Boards (ERB), or similar cross-domain technical forums . * Experience identifying cross-system dependencies, single points of failure, and systemic operational risks, with the ability to be present during planned or unplanned outages . Clearance Requirements: * An active TS/SCI with Polygraph clearance is required . Physical Requirements: * Must be able to remain in a stationary position 50% of the time. * Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. * Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. ## Description MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA ., The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment . In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly ., * Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services . * Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated . * Analyze significant or recurring incidents to identify and resolve underlying problems . * Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums . * Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement . * Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) . * Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes . ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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