> Markdown version of [/jobs/ext/2283957-it-associate](https://www.wearedevelopers.com/jobs/ext/2283957-it-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Associate - **Company:** TEKSYSTEMS INC. - **Location:** Rochester, NY, United States - **Experience:** Starter - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Software Licensing, Enterprise Software Applications, Information Technology, Network Server - **Published:** August 28, 2026 - **Apply:** https://www.techcareers.com/job.asp?id=3367805845&tx=KJ6969FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * Strong analytical and troubleshooting abilities * Effective collaborator and team participant * Clear and professional verbal and written communication skills * Ability to work independently and take initiative * Solid technical aptitude and confidence working with technology * Strong organizational and time-management skills * Willingness and ability to learn new systems and tools Skills Technical support, Support, Help desk, Service desk, Remote support, Help desk support, Hardware, Customer service, Troubleshooting, Windows, Active directory, Helpdesk troubleshooting, Windows 10, Phone system, Phone support, Outlook, Microsoft, Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system, Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience Preferred Bachelor's degree in a related discipline Industry certifications such as Microsoft credentials and/or CompTIA A+, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description TEKsystems' client in Rochester NY is looking to hire a IT Associate on a contract to hire basis. This role supports day-to-day technology operations with an emphasis on end-user computing, workstation and laptop support, help desk services, and the development and administration of online donor platforms, including the ANDAR/ePledge system. The position delivers hands-on technical assistance to ensure reliable and effective technology use across the organization. Responsibilities include maintaining and supporting computer systems, applications, and peripheral devices; assisting and training staff; and contributing to the setup and execution of online donor and pledging initiatives., * Deliver prompt, high-quality customer service and technical assistance * Train and support staff on hardware, software, and internal business applications * Prepare, install, and configure computers, peripherals, and related equipment * Track and maintain technology assets and inventories * Provide technical support for meetings, presentations, and events (internal and external) * Evaluate user challenges and recommend practical technical solutions * Document support requests, resolutions, and internal processes * Maintain operating systems and associated applications * Install, support, and troubleshoot desktop and laptop environments * Identify system changes or upgrades and implement necessary adjustments * Configure and deploy phones, computers, and related technology * Monitor and manage software licenses and usage * Support, maintain, upgrade, and troubleshoot network server infrastructure * Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, FormAssembly) * Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success * Train employees on technology systems and office equipment * Produce and distribute system and campaign reports * Participate in assigned technology-related projects * Coordinate and work in partnership with IT teams as needed * Uphold and reflect the mission and values of United Way in all work * Perform additional duties as required ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)