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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Technical Support Specialists - **Company:** Signers National - **Location:** United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Bioinformatics, Microsoft Outlook, Software Documentation, Data Integrity, Microsoft Office - **Published:** August 28, 2026 - **Apply:** https://job-boards.greenhouse.io/signerscareers/jobs/5407633008 ## About the Role * Commercial insurance experience is required * Proficiency in Microsoft Office (Outlook, Excel, Word). * Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems. * Ability to follow structured processes and maintain high data accuracy. * Comfort working in a high-volume, deadline-driven environment. Preferred Soft Skills * Strong attention to detail and commitment to data integrity. * Coachable and receptive to feedback. * Organized and dependable. * Ability to work within defined guidelines and escalate appropriately. * Collaborative, team-oriented mindset. * Strong time management and personal accountability. Performance Expectations * Accuracy (Quality): Data integrity, documentation compliance, and low error rates. * Turnaround Service Level Agreements (SLAs): Timely completion of assigned workflows within established service standards. * Volume (Capacity): Ability to meet production expectations * Production: Ability to meet or exceed production expectations * Any other duties that may be assigned by supervisor ## Description Hiring Remotely in USA Junior Processes commercial insurance policy lifecycle transactions in Applied EPIC, including new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier documents, and billing. Maintains accurate policy records, reviews documents and invoices, issues insurance certificates and identification cards, tracks production, meets service-level agreements, and achieves volume and quality targets in a high-volume environment. The summary above was generated by AI Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. The Operations Technical Support Specialists will assist with executing foundational operational workflows across the policy lifecycle within Applied EPIC. This role assists in processing new business, renewals, endorsements, audits, cancellations, reinstatements, certificates, carrier document intake, and billing transactions for accounts within defined revenue bands. Working in a high-volume, detail-driven environment, the Operations Technical Support Specialists will ensure data integrity and consistent workflow execution while partnering closely with internal teams under established standards. Operation Technical Support Specialists will have at least 2 years of commercial insurance experience including policy review and insurance terms. The role focuses on learning major tasks for each team and assist each team on a weekly basis with their workload. Performance in this role is measured by accuracy (quality of work), production tracker, adherence to turnaround Service Level Agreements (SLAs), and achievement of volume goals (capacity) within revenue bands. Primary Responsibilities * Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with OTech standards. * Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts * Support direct bill and all agency bill types of billing structures as assigned. * Review carrier-issued policies, invoices, and notices to ensure accurate and timely data entry. * Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC. * Follow established documentation standards, naming conventions, and attachment protocols ("EPIC is the file"). * Enter Daily work on a Production Tracker * Participate in workflow documentation updates and operational enablement initiatives as assigned. * Meet established quality & production standards, maintaining high levels of data accuracy and documentation integrity. * Adhere to defined turnaround SLAs for assigned workflows. * Achieve assigned volume goals for all accounts assigned to work. ## Related Videos - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [GenAI Security: Navigating the Unseen Iceberg](https://www.wearedevelopers.com/videos/1744-genai-security-navigating-the-unseen-iceberg) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)