> Markdown version of [/jobs/ext/2284161-it-support-center-analyst-ii-full-time-40-hours-shift-varies](https://www.wearedevelopers.com/jobs/ext/2284161-it-support-center-analyst-ii-full-time-40-hours-shift-varies). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Center Analyst II (Full-Time, 40 Hours, Shift Varies)

- **Company:** Queen's Health Systems
- **Location:** Honolulu, HI, United States
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Electronic Medical Records, Computer Equipment, Information Technology, People Soft
- **Published:** August 28, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3367874907&tx=FR10804LFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

A. EDUCATION/CERTIFICATION AND LICENSURE:

 * Associate's degree in Information Technology (IT) or related field; or two (2) years IT experience may be substituted for educational requirement.
 * Current certification in one (1) or more of the following preferred:

o Microsoft Certified Solutions Associate (MCSA)

o Microsoft Certified Solutions Expert (MCSE)

o Other application certifications (PeopleSoft, EPIC, etc.), * In addition to the educational requirement, one (1) year IT support experience.

 * Familiar with ITIL processes such as incident management, change management, software release management, asset management, HW/SW Standards, etc.
 * Strong customer service skills with the ability to assist customers over the phone in a professional and courteous manner.
 * Strong problem solving, time management and interpersonal skills.
 * Ability to maintain composure and customer focus while troubleshooting and solving technical/user issues.
 * Experience with Electronic Medical Record (EMR)/EMR Help Desk preferred

## Description

* Utilizes a solid understanding of The Queen's Health Systems' (QHS) technology, applications, products and services to provide Level 2 application support to clients via phone or email.
 * Accurately and quickly triages issues to determine if they are hardware, network or application related and escalates as necessary.
 * Explains diverse technical topics in easy-to-understand language. Provides one-on-one training to end users as needed.
 * Assists with root cause analysis on Severity 1 issues.
 * Supports the facilitation/coordination of decision making and issue resolution with IT resources and vendors.
 * Assists in the development and delivery of training, best practices and support policies and procedures for customer support analysts and technicians.

II. TYPICAL PHYSICAL DEMANDS:

 * Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.
 * Frequent: standing, sitting, walking, finger dexterity, hearing.
 * Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.
 * Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

 * Not substantially subjected to adverse environmental conditions.
 * Work schedule includes providing 24 hours/7 days a week support as required.


## Related Videos

- [The Chief Joy Officer and Decoding Motivation@Work](https://www.wearedevelopers.com/videos/1501-the-chief-joy-officer-and-decoding-motivation-work)
- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis)
- [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry)
- [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)