> Markdown version of [/jobs/ext/2284203-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/2284203-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Analyst - **Company:** Cornerstone Barricades - **Location:** Richmond, VA, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Confluence, JIRA, Microsoft Azure, Business Systems, Software Documentation - **Published:** August 28, 2026 - **Apply:** https://focusedhrsolutions.betterteam.com/lu-technical-support-analyst-richmond-va-(100-on-site)-4-(20)/apply/standard ## About the Role * Provide 1st level support to proprietary Voter Registration System and other systems - Required - 4 Years * Maintain technical knowledge base, including updating and creating knowledge base articles - Required - 4 Years * Provide deskside support to staff, including hardware and software installation/troubleshooting - Required - 4 Years * Administer access to systems - Required - 4 Years * Manage ticket queues, and follow up on open tickets - Required - 4 Years * Answer System Support hotline to provide technical support and direction - Required - 4 Years * Perform other support-related tasks as assigned - Required - 4 Years * Ability to relay technical information to non-technical users - Required - 4 Years * Possess exceptional customer service skills - Required - 4 Years * Maintain Agency assets via ELECTs asset management system - Not-Required - 4 Years * Assist with special projects as needed - Required - 4 Years * Working experience as a business systems analyst for small to medium projects (1+ years) is a plus. - Highly desired - 1 Years * Able to accurately define and capture project requirements, user stories and acceptance criteria is a plus. - Highly desired - 1 Years * Being Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches - Highly desired - 2 Years * Strong working knowledge of Microsoft Office 365 Suite, ADO, JIRA, and Confluence is a plus. - Highly desired - 2 Years ## Description Candidate should have at least four years of hands-on experience handling support of a large, diverse, and non-technical team. They will act as Tier 2 and 3 support to internal clients on a day to day basis and as a backup to Client services, handling technical support for public-facing clients during Elections and other high-volume periods. Position includes acting as SME for relevant systems, prioritizing accurate and detailed system documentation for all assigned systems. Once familiar with the client framework, the candidate will provide proposals for system changes and new systems to increase the client's efficiency and security. This is an Agile environment. Experience with Agile, Microsoft 365, Jira, and Confluence, preferred. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)