> Markdown version of [/jobs/ext/2284222-it-help-desk-coordinator-bilingual](https://www.wearedevelopers.com/jobs/ext/2284222-it-help-desk-coordinator-bilingual). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Coordinator (Bilingual) - **Company:** TITAN TECHNOLOGIES - **Location:** Tallahassee, FL, United States (Remote available) - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Antivirus Softwares, Apple Mac Systems, System Configuration, Web Browsers, Microsoft Office, Software Engineering, Flexi (Photoshop Plugin) - **Published:** August 28, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9125129/it-help-desk-coordinator-bilingual ## About the Role * Proficient experience using Windows 7, 8, 10 and Microsoft Office products * Proficient experience using & configuring web browsers and managing browser plug-ins * Ability to pass employment background check and drug-screening * Ability to pass Level 2 background check * Bilingual in English and Spanish Preferred: * 1+ year of prior Call Center/Help Desk experience * 1+ year of prior PC technical experience and/or training * Ability to type 45 WPM (test yourself at typingtest.com) ## Description TelaForce, a Titan Technologies company, is seeking *temporary* bilingual Help Desk Coordinators to provide Tier 1 Technical Support and Customer Service Support in support of our Call Center operations. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Help Desk support including impeccable customer service skills, technical savviness and a strong aptitude for multitasking. Candidates must be willing to work flexible hours that may include weekends (8:00 am-4:30 pm CT), weekdays (6:00 am-8:00 pm CT) or holidays (as needed). This is a temporary position with full-time hours. All candidates must have the ability to work remotely so you must have dependable high-speed internet, a reliable computer (Windows PC or Mac OS only) with the latest updates and anti-virus/anti-spyware software, a headset with microphone that will connect to your computer, and a quiet area free from distractions where you can take calls., Under general supervision, you will provide Technical Support and Customer Service support to an end-user community supporting all applications, software and processes utilized by our clients. This includes but is not limited to hardware/software issues, browser troubleshooting and navigation, and answering customer program questions. You will provide support to identify customer needs, clarify information, research and provide solutions and/or alternatives to customer issues. All Help Desk Coordinators will address incidents and respond to users in accordance with agreed-upon procedures and Service Levels. You will interface with multiple levels of users, customers, supervisors, and management staff. * Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access. * Log incidents and service requests into the ticket-tracking system. * Collect information regarding the incident or service request and document details of the issue/question and troubleshooting steps performed into the ticket-tracking system. * Provide troubleshooting and resolution via phone, chat, e-mail or remote connectivity tools (when applicable). * Respond to inquiries, provide excellent customer service, and provide general information via phone, chat or e-mail regarding customer specific systems and criteria. * Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary. * Track the incident or service request activity to maximize timely completion. * Follow-up with clients to ascertain job satisfaction verbally or through e-mail. * Train new Help Desk Coordinators when needed. * Reference all provided work instructions or knowledgebase articles to troubleshoot client incidents or service requests and may create new articles/work instructions upon request. * Meet and maintain internal performance targets and customer service level targets as identified by customer agreements and/or management. * Perform routine tasks and new assignments as assigned by the Contract Team Leads, Call Center Supervisors, or management. * Adhere to all customer, company, and departmental policies. ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools)