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# IT Support Technician II

- **Company:** VERSOVA LLC
- **Location:** Clarion, IA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Computer Networking Systems, Internet Protocol Telephony, Information Technology, Industrial Software
- **Published:** August 28, 2026
- **Apply:** https://www.isupark.org/careers/411/it-support-technician-ii

## About the Role

* Associate's degree in Information Technology, Computer Science, or related field (equivalent experience)
 * 3+ years of relevant experience in IT technical support
 * Proficiency in computer hardware, software, and networking systems
 * Excellent problem-solving and analytical skills
 * Excellent communication and customer service abilities
 * Knowledge of IT security best practices, * Bachelors Degree in Information Technology, Computer Science, or related field
 * Experience in agricultural or egg industry-specific software
 * Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
 * Familiarity with mobile device management and VoIP systems

## Description

The IT Support Technician II (ITST) is responsible for installing, maintaining, and troubleshooting computer hardware, software, and network systems while providing excellent customer service to end-users under minimal supervision. This role is crucial in ensuring the company's technology infrastructure runs smoothly, supporting overall business operations and productivity., * Performs overall information systems planning, implementation, and administration in a variety of IT functional areas

 * Install, maintain, and repair computer-related equipment, including laptops, desktops, phones, tablets, printers, and network devices
 * Collaborates with end users to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks
 * Manage and maintain technology inventory
 * Analyzes business needs and contributes to the selection of IT hardware and software to support internal business processes
 * Implement and monitor security measures
 * Set up, manage, and audit user accounts and permissions
 * Perform regular system updates and maintenance
 * Assist in technology disposal and data security
 * Collaborate with the IT team on projects and improvements
 * Other duties as assigned


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