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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Specialist - **Company:** Robert Half - **Location:** Walker, MI, United States - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Network Service, Computer Equipment - **Published:** August 28, 2026 - **Apply:** https://www.juju.com/job/00000000gp940r ## About the Role * Working knowledge of Active Directory, including basic account and access administration. * Hands-on ability to diagnose and resolve computer hardware, Windows 10, and general desktop support issues. * Comfortable managing vendor relationships and coordinating with outside service providers to meet support expectations. * Strong communication skills with the ability to build credibility across multiple branch or field locations. * Proven ability to stay organized, prioritize issues effectively, and address problems proactively. * Willingness and ability to travel to branch sites as business needs require. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Description We are looking for an IT Service Delivery Specialist to serve as a trusted point of contact for branch operations. This contract opportunity is ideal for someone who combines strong technical support knowledge with excellent communication and relationship-building skills. The person in this role will work closely with branch leaders and external service partners to maintain dependable IT support, improve service quality, and address concerns before they affect business operations., * Act as the main IT liaison for branch teams, providing responsive support and building confidence with local managers and staff. * Oversee third-party technology partners and network service providers, ensuring commitments are met and service issues are resolved in a timely manner. * Develop productive working relationships across branch locations to understand operational needs and identify risks early. * Coordinate deskside and remote support activities for hardware, Windows 10 environments, and everyday technical issues affecting end users. * Track incidents and follow through on open items to ensure problems are fully addressed and communicated clearly to stakeholders. * Monitor vendor performance, escalate concerns when needed, and promote accountability for service delivery outcomes. * Support user access and account-related tasks within Active Directory while maintaining accurate records and appropriate controls. * Visit branch locations as needed to troubleshoot issues, strengthen partnerships, and provide hands-on assistance. * Help identify recurring technology problems and recommend practical improvements that enhance branch support experiences. Requirements * Experience providing IT support in a user-facing environment with a strong focus on service delivery and follow-up. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)