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# Salesforce Support Engineer

- **Company:** Tipo De
- **Location:** Barcelona, Spain
- **Salary:** €42,000.0 - €60,000.0
- **Contract:** Permanent contract
- **Skills:** Applications Architecture, Big Data, Cloud Computing, Software Debugging, Load Testing, Log Analysis, Release Management, Copado, Salesforce.Com, Simple Object Access Protocol (SOAP), Datadog, Apex Code, Indexer, Git, Salesforce Object Query Language (SOQL), Bitbucket, Sumo Logic (Software), Front End Software Development, Splunk, Marketing Cloud, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://www.adzuna.es/contact-us.html

## About the Role

+ Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
 + Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
 + Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
 + Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
 + Log analysis and error correlation across multiple systems
Strongly preferred

 + Sumo Logic or an equivalent observability tool (Splunk, Datadog)
 + Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
 + Salesforce CLI and SFDX
 + Large Data Volumes: data skew, indexing, governor limits at real scale
 + Performance and load testing experience (Scale Center, Scale Test, or equivalent)
 + ServiceNow or a comparable ITSM platform
Nice to have

 + Marketing Cloud, Experience Cloud
 + AI-assisted development tooling
 + Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

## Description

+ Hypothesis-driven debugging with incomplete information and time pressure
 + Clear written communication with clients while an incident is still open
 + Sound judgment on when to escalate and when to keep investigating
 + Comfort switching between initiative work and interruptions
 + Genuine autonomy working with teams across time zones


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