> Markdown version of [/jobs/ext/2286214-d365-solution-architect-functional-consultant](https://www.wearedevelopers.com/jobs/ext/2286214-d365-solution-architect-functional-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # D365 Solution Architect/Functional Consultant - **Company:** Ivy Rock Partners Ltd - **Location:** Perivale, UK - **Contract:** Temporary contract - **Skills:** Application Programming Interfaces (APIs), Microsoft Azure, Customer Data Management, Data Mapping, Microsoft Dynamics CRM, Microsoft Dynamics, Data Streaming, Systems Integration, Azure Service Bus, Model-Driven Development, Reliability of Systems, Technical Debt, Cloud Integration, Serverless Computing - **Published:** August 29, 2026 - **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-946E10C2507A6E9E8A/ ## About the Role * Significant experience working with Microsoft Dynamics 365, particularly Dynamics 365 CE/Customer Service. * Strong hands-on experience supporting and maintaining live D365 environments. * Experience managing incidents, problems, changes, releases and operational dependencies. * Strong troubleshooting and problem-solving skills across D365, Power Platform, integrations, data and configuration. * Good understanding of Dataverse, Power Platform, workflows, APIs, business rules, model-driven apps, forms, views and security/permissions. * Experience working with Azure integration services. * Experience using Azure DevOps or an equivalent platform. * Understanding of CRM data migration, including data mapping, data quality and integration dependencies. * Strong stakeholder management skills and the ability to communicate technical issues clearly to non-technical audiences. Desirable * Microsoft Dynamics 365/Power Platform certifications. * Experience supporting Customer Insights. * Experience working in a public sector or similarly complex enterprise environment. * Experience supporting or preparing for a CRM migration or replacement programme. ## Description We are looking for an experienced Microsoft Dynamics 365 Solution Architect/Functional Consultant to support and improve a live D365 CRM environment. This is a hands-on role focused on live service support, troubleshooting, change management and CRM optimisation, while also supporting longer-term plans to migrate to a future CRM platform. You will act as a senior point of escalation for complex D365 issues and work closely with technical teams, suppliers and business stakeholders., * Act as the senior functional/technical lead for the live Dynamics 365 CRM environment. * Provide support across Dynamics 365 CE, Customer Service and Customer Insights. * Investigate and resolve complex system, integration, data, configuration and performance issues. * Manage and support incidents, problems, changes, releases and defects. * Carry out root cause analysis and identify improvements to prevent recurring issues. * Maintain documentation covering CRM configuration, integrations, data flows, permissions and customisations. * Work with internal technical teams, suppliers and business users to resolve issues and maintain service stability. * Support Azure integrations, including working knowledge of Azure Functions and Azure Service Bus. * Use Azure DevOps or similar tools to manage defects, changes, technical debt and operational tasks. * Identify opportunities to improve system reliability, performance, usability and data quality. * Support CRM migration planning, including data mapping, data quality, integration analysis and transition planning. * Provide clear technical advice and act as a trusted escalation point for stakeholders. ## Related Videos - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) - [Python-Based Data Streaming Pipelines Within Minutes](https://www.wearedevelopers.com/videos/1233-python-based-data-streaming-pipelines-within-minutes) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Why Your AI Agent Keeps Hallucinating Your Data: Building Deterministic Context Layers](https://www.wearedevelopers.com/videos/2055-why-your-ai-agent-keeps-hallucinating-your-data-building-deterministic-context-layers) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)