> Markdown version of [/jobs/ext/2286347-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2286347-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Technician

- **Company:** Abbeygate Sixth Form College
- **Location:** Bury St Edmunds, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Troubleshooting, Microsoft Office, Wireless Networks, Information Technology, Laptops
- **Published:** August 29, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6a920bfd42caaaa5897864ec/apply

## About the Role

We are seeking a dedicated Service Desk Technician to join our IT Team.In this role you will provide first-line support to internal IT and non-IT employees, resolving hardware,softwareand networking issues efficiently and professionally through ourFreshservicePortal, email, telephone, or face-to-face. You will helpmaintainour Microsoft and wider IT environment, support remote users,assistwith college asset management within our service desk systems, and contribute to a range of IT projects and activities that enhance our service delivery.

This position demands excellent communication and customer service skills, with hands-on experience in first-line support and a solid understanding of Windows operating systems, Active Directory, Office 365, and general IT systems. You willmonitorand assess incident severity, work within an ITIL-based environment to meet agreedSLAs andcollaborate with internal teams and external vendors to escalate and coordinate support where needed. The ideal candidate will be confident in troubleshooting PCs, laptops,printersand wireless networking technologies, and keen to document and enforce system standards and IT policy.

You should hold a minimum of five GCSEs (or equivalent) including English and Maths, with further qualifications in business administration or IT being desirable. A willingness to grow professionally through ongoing training and development is essential, as is the ability to work on your own initiative and adapt to reasonable duties across the wider Eastern Education Group whenrequired.



## Related Videos

- [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)