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# Software Technical Support Representative

- **Company:** U.S. Bank
- **Location:** Cincinnati, OH, United States (Remote available)
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Computer Literacy, Microsoft Office, Software Engineering, Enterprise Software Applications, Software Application Programming, Computer Equipment
- **Published:** May 14, 2026
- **Apply:** https://dejobs.org/x/x/AABD46F1FA71482C821CB0509B37F7C3/job/

## About the Role

* High school diploma or equivalent
 * Six months to one year of experience in the telecommunications or applications programming field or job-related experience

Preferred Skills/Experience

 * Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
 * Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
 * Ability to manage multiple tasks/projects and deadlines simultaneously
 * Good verbal and written communications skills
 * Elavon or Talech experience preferred

## Description

Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.


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