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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of IT - **Company:** Me+Em - **Location:** London, UK - **Experience:** Expert - **Salary:** £66,726.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Bash Shell, Cloud Computing, Cloud Engineering, Disaster Recovery, Identity and Access Management, IT Management, Virtual Private Networks (VPN), Windows PowerShell, Wide Area Networks, Wi-Fi Technology, Scripting, HybridCloud, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Gsuite, Hardware Infrastructure - **Published:** August 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5859758719 ## About the Role We're looking for a hands-on, commercially minded Head of IT to lead and transform our technology function as we continue to scale as a leading UK women's fashion retailer. This is a senior leadership role for someone who has come up through a strong technical engineering background and can move seamlessly between hands-on technical problem-solving and strategic leadership. You'll lead our IT team, modernise our technology estate and ensure we deliver a secure, scalable and exceptional technology experience across our HQ and growing global retail network. You'll be comfortable troubleshooting complex infrastructure one minute and presenting technology strategy to senior leadership the next., * Senior IT leadership experience within a complex, fast-paced £250m+ business, ideally retail, e-commerce or consumer. * Strong technical roots, having progressed through engineering roles such as Infrastructure, Network, Systems or Cloud Engineering. * Experience managing multi-site and/or international technology environments. * Strong understanding of the demands of retail and customer-facing technology. Technical * Cloud & virtualisation * Microsoft 365, Google Workspace & Entra ID * JAMF, Intune & Apple Business Manager * Networking, VPN, SD-WAN, firewalls & Wi-Fi * Security, disaster recovery & infrastructure resilience * PowerShell, Bash or Python scripting is a plus. The Person * Technically credible - you can challenge engineers, consultants and suppliers. * Commercially pragmatic - you know when to push for the best solution and when to move quickly. * A strong leader - you build, motivate and develop great teams. * A problem solver - calm, hands-on and comfortable with complexity. * A great communicator - able to turn technical detail into clear business outcomes. * Proactive and ambitious - always looking for ways to improve, automate and modernise. ## Description Lead & Develop * Lead, coach and develop a high-performing IT team. * Build a culture of accountability, collaboration and continuous improvement. * Attract and retain exceptional technical talent. * Develop a scalable IT structure, succession plans and clear technical career paths. Technical Leadership * Own and evolve our hybrid cloud and on-premise infrastructure. * Oversee our Apple and Windows estate, including JAMF, Intune and Apple Business Manager. * Lead Microsoft 365, Google Workspace, Entra ID, SSO and identity management. * Act as the senior escalation point for complex infrastructure, networking, security and systems issues. * Own infrastructure security, patching, disaster recovery and resilience. * Set high technical and architectural standards across internal teams and suppliers. Business & Commercial * Develop and deliver an IT strategy aligned to business growth. * Build a proactive, high-performing service model across HQ and our retail estate. * Manage technology partners and suppliers, ensuring strong commercial and operational performance. * Introduce meaningful KPIs and OKRs focused on business impact, automation and user experience. * Lead major technology change, migrations and rollouts with minimal business disruption. Technology Adoption * Make IT a trusted business partner across the organisation. * Improve technology adoption through education, self-service and clear communication. * Ensure technology supports the pace of the business, particularly during critical trading periods. * Continuously identify opportunities to modernise, automate and improve. ## Related Videos - [Putting People at the Center: Women in Tech and the Future of Work](https://www.wearedevelopers.com/videos/1749-putting-people-at-the-center-women-in-tech-and-the-future-of-work) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) - [JavaScript? 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