> Markdown version of [/jobs/ext/2286637-technical-architect-servicenow-itom](https://www.wearedevelopers.com/jobs/ext/2286637-technical-architect-servicenow-itom). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Architect - ServiceNow ITOM

- **Company:** fortice
- **Location:** Preston, UK
- **Contract:** Temporary contract
- **Skills:** Cloud Computing, Configuration Management Databases, Monitoring of Systems, ServiceNow IT Service Management, ServiceNow IT Operations Management, Infrastructure Automation Frameworks, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-8DEDD460810FD28FF0/

## About the Role

Proven experience as a ServiceNow Architect.
Extensive hands-on experience delivering ServiceNow ITOM solutions.

Strong expertise in:
o Discovery
o Service Mapping
o CMDB
o Event Management
o Cloud Discovery
o Operational Intelligence (desirable)
Experience integrating ServiceNow with enterprise monitoring and infrastructure tools.
Strong understanding of ITIL and enterprise service management practices.
Experience designing secure and scalable ServiceNow solutions.
Excellent stakeholder management and communication skills.

Desirable
ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA) or Certified System Administrator/ITOM certifications.
Experience working within regulated or defence environments.
Experience supporting large-scale ServiceNow transformation programmes.

## Description

We are seeking an experienced ServiceNow ITOM Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will provide architectural leadership, solution design expertise, and guidance across key ITOM modules while ensuring alignment to ServiceNow best practice and client requirements., Lead architecture and solution design activities for ServiceNow ITOM implementations.
Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery and CMDB.
Provide governance and assurance across ServiceNow delivery teams.
Design scalable and maintainable integrations between ServiceNow and third-party tooling.
Support estimation, planning and solution approvals.
Work with customer stakeholders to define requirements and architecture roadmaps.
Ensure CMDB design supports service visibility, operational processes and reporting requirements.
Provide technical leadership to developers, administrators and project teams.
Contribute to bid responses, solution reviews and client presentations where required.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications)
- [APItoolkit: Using Merkle Trees and LLMs to Detect the UnDetectable in Software Monitoring](https://www.wearedevelopers.com/videos/1639-apitoolkit-using-merkle-trees-and-llms-to-detect-the-undetectable-in-software-monitoring)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Building Applications with Infrastructure as Code](https://www.wearedevelopers.com/videos/887-building-applications-with-infrastructure-as-code)
- [System Resilience: Surviving the Software Storm](https://www.wearedevelopers.com/videos/874-system-resilience-surviving-the-software-storm)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)