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# IT Applications Operations Analyst

- **Company:** DGH Recruitment
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Application Performance Management, Business Software, Configuration Management, Cyber Security, Information Systems, System Configuration, Monitoring of Systems, Identity and Access Management, Information Technology Operations, Python (Programming Language), Windows PowerShell, Software Vulnerability Management, Scripting, Enterprise Software Applications, Software Troubleshooting, Information Technology, Patch Management, Servicenow
- **Published:** August 29, 2026
- **Apply:** https://www.totaljobs.com/job/it-operations-analyst/dgh-recruitment-job107909879

## About the Role

* Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
 * 3+ years of experience in enterprise application support or IT operations.
 * Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools.
 * Understanding of access management, patch management, and vulnerability remediation processes.
 * Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management).
 * Strong troubleshooting, analytical, and communication skills.
 * Ability to work collaboratively in a team environment.
 * Experience with documentation and support knowledge base tools.
 * Experience in legal, finance, or professional services environments.
 * Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python).
 * ITIL Foundation or other relevant certifications.

## Description

* Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures.
 * Manage user access controls, including provisioning, de-provisioning, and access reviews.
 * Monitor system health and performance; initiate health checks and proactively remediate issues.
 * Respond to and resolve incidents and service requests in line with SLAs.
 * Provide break/fix troubleshooting and root cause analysis across supported systems.
 * Execute system configuration changes and support business application integrations.
 * Remediate application vulnerabilities in collaboration with Information Security.
 * Participate in security audits and access reviews.
 * Ensure compliance with firmwide data protection and change management policies.
 * Conduct retrospectives and post-incident reviews to identify process and system improvements.
 * Maintain and improve environment documentation, runbooks, and support knowledge base articles.


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