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# Implementation Project Manager

- **Company:** PROKEEP, INC.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $75,000.0 - $94,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Customer Data Management, Hubspot, GPT
- **Published:** May 16, 2026
- **Apply:** https://www.builtincolorado.com/job/implementation-project-manager/9386958

## About the Role

* 3+ years in B2B SaaS implementation/onboarding project management, including 2+ years in a fast-paced startup environment.
 * Hands-on experience using AI tools (such as Claude, ChatGPT, Gemini, or similar) in a professional context, with the ability to articulate how AI has made your work faster, more consistent, or higher quality.
 * Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders at all levels.
 * Experience owning end-to-end customer training, including curriculum development, live delivery, and assessing customer readiness, with the ability to tailor training approaches to different audiences and skill levels.
 * Experience working with CRM, project management, and customer lifecycle tools (HubSpot a plus).
 * Deep familiarity with the SaaS customer lifecycle, including trial, onboarding, adoption, retention, and expansion.
 * Certifications in project management such as PMP or CAPM are a plus; knowledge of wholesale distribution is a plus.

## Description

Remote
Hiring Remotely in United States
Mid level
Remote
Hiring Remotely in United States
Mid level
The Implementation Project Manager will manage new customer onboarding, including project execution, collaboration across teams, and training to ensure successful adoption of Prokeep products.
The summary above was generated by AI, This role reports to the Director of Customer Success Delivery within the Customer Success organization. We're seeking a dedicated customer advocate to join our team as an Implementation Project Manager. In this role, you'll take charge of the onboarding process for new customers, including those taking part in a trial or pilot. You will own training of new customers, collaborating closely with our sales team, engineering team, and customers to gather requirements, develop project plans, oversee project timelines, deliver and manage all customer training, and ensure successful project completion. The ideal candidate will bring a robust background in project management, outstanding communication skills, and a genuine passion for delivering exceptional customer experiences.

Your Mission:

 * Partner with customers to define project scope, objectives, and deliverables, using milestones as the primary framework for guiding completion rather than fixed timelines.
 * Own onboarding project execution end-to-end, driving scalable, high-impact onboarding that accelerates Time to First Value (TTFV), early product adoption, tracking progress, resolving issues, and managing changes to scope and schedule through successful customer handoff.
 * Coordinate across Sales, Customer Success, Engineering and other internal teams to maintain alignment and move onboarding projects forward at every stage.
 * Using AI is a core part of how you work. You can point to the tools you use, how your approach has evolved, and where it has made your work faster, sharper, or more consistent, and you know when and how to apply it well., * Own the successful deployment of Prokeep's products, including our new Order Automation product, by coordinating with internal and external stakeholders around customer requirements, onboarding milestones, and activation outcomes.
 * Manage the end-to-end onboarding process for new clients, ensuring a seamless handoff from Sales to Onboarding and into Customer Success.
 * Develop and maintain onboarding plans, project timelines, and deliverables with clearly defined milestones and measures of success, including contingency plans to address risks before they impact project completion.
 * Facilitate end-to-end training for customers during onboarding, including planning and delivering remote training sessions, developing and maintaining training materials, and ensuring customers are fully equipped to use Prokeep before project completion.
 * Conduct regular project meetings with customers and internal stakeholders, such as project kickoff and status reviews, serving as the primary point of contact throughout the onboarding process.
 * Ensure location and user activation during onboarding, treating activation milestones as a primary measure of onboarding success alongside project completion.
 * Collaborate closely with Sales, Technical Account Managers, Customer Success, and Product throughout onboarding, and manage a structured handoff at close, ensuring account status, open items, and key context are documented in Planhat and HubSpot before transition., Lead the end-to-end implementation planning for new payer and health system partnerships, ensuring timely execution, managing risks, and driving cross-functional collaboration.
Top Skills: MS Office
Medallion, The Implementation Project Manager will oversee project management during the customer implementation phase, manage multiple projects, and collaborate with various teams to ensure successful onboarding and ongoing customer satisfaction while driving process improvements.
Top Skills: APIsAsanaClickupJIRASaaS
Attentive, The Implementation Project Manager leads complex enterprise customer implementations, ensuring successful project management, stakeholder alignment, and technical coordination to deliver high-quality launches on time.
Top Skills: APIsAsanaData IntegrationsJIRARocketlaneSalesforceSmartsheet

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 * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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 * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
 * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
 * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute


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