> Markdown version of [/jobs/ext/2288496-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2288496-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Draper Tools - **Location:** Eastleigh, UK - **Salary:** £36,973.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Azure Active Directory, Remote Infrastructure Management, Microsoft SharePoint, Wi-Fi Technology, Data Logging, Office365, Deployment Automation, Zendesk - **Published:** August 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5859746096 ## About the Role It's an exciting time to join our team as a full-time Technical Support Engineer, with lots of opportunities ahead. We're looking for a confident 1st Line Engineer with 18+ months' experience, either in-house or within an MSP, who is keen to develop towards a 2nd Line role. If you're ready for your next step and this sounds like something you'd be interested in, we'd love to hear from you!, * Minimum 18 months' technical support experience at 1st line, in an in-house IT team or a managed service provider (MSP) * Good technical knowledge and experience of IT Environments * Ability to provide clear advice to non-technical aware customers (either internally or externally) * Windows 11 support, plus PC and laptop diagnostics and repair (including component replacement). * Strong interpersonal and communication skills - verbal and written * Outstanding attention to detail and accuracy * Adaptability and initiative with a pro-active approach * Ability to work to deadlines and prioritise workload * Commitment to further professional and personal development * Enjoy sharing skill-based knowledge and networking * Reliable, flexible and cooperative ## Description Working as our Technical Support Engineer your role will include: * Acting as the first point of contact for IT issues, handling tickets professionally, promptly and with a strong customer-service focus. * Logging, categorising and prioritising incidents and service requests in Zendesk, managing the ticket queue and keeping users updated throughout. * Resolving issues at first contact wherever possible; escalate clearly and with full context when an issue is beyond skill set. * Providing support for Windows 11 and macOS desktops/laptops and mobile end-user devices. * Carrying out account and access tasks across the hybrid Active Directory / Microsoft Entra ID environment: password resets, MFA, group membership, and joiner/mover/leaver changes under agreed process. * Supporting Office 365 applications (Outlook, Word, Excel, Teams, SharePoint/OneDrive). * Desktop and software installation, configuration and support, including device imaging via Autopilot. * Using remote management (RMM) and remote-support tools to diagnose and resolve incidents. * Basic connectivity troubleshooting (Wi-Fi, VPN, printing, DNS/DHCP at a first-line level), escalating deeper network/WAN issues. * Maintaining accurate, clear ticket notes and contributing to the knowledge base to help resolve recurring issues faster., Please note this role will be based full time at our Head Office in Chandlers Ford but there also may be requirements to visit our warehouse site at North Baddesley, so a driving license is essential. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)