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# Head of IT Service and Operations

- **Company:** Robert Half International Inc.
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Cyber Security, IT Management
- **Published:** August 29, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2944668577-2

## About the Role

controls.Strategic thinking combined with a structured approach to governance.Excellent stakeholder management across local, global and third-party environments.Confidence operating under regulatory scrutiny.Strong analytical and risk-management capabilities.Excellent communication skills, particularly during incidents and periods of change.The ability to influence, challenge and drive organisational change.The opportunityThis is an opportunity to step into a high-profile IT leadership position with genuine ownership of how technology services are delivered, governed and continuously improved.You'll have the visibility and influence to shape the operating model, strengthen resilience, improve supplier performance and develop a talented IT function, while working within a global technology organisation.If you're ready for a role where IT service, operational resilience, governance and leadership genuinely sit at the heart of the business, we'd love to hear from

## Description

incident and problem management governance, driving root-cause analysis and continuous improvement.Own the vendor management and multi-supplier governance framework.Take accountability for the UK IT risk, controls and audit environment.Own the IT and Information Security policy framework, ensuring alignment with wider Group standards and regulatory expectations.Drive business continuity and operational resilience, ensuring the organisation is prepared for disruption.Lead, mentor and develop the IT Service & Operations team, including recruitment, performance and career development.Contribute to the Senior Management Group, helping shape the wider technology operating model and direction of the business.What we're looking forYou'll be a senior IT service leader with strong experience across ITSM, SIAM, governance and risk, ideally within a regulated environment.You'll bring:Proven experience leading and developing IT teams.Strong understanding of regulatory accountability, risk and


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