> Markdown version of [/jobs/ext/2288655-digital-product-owner](https://www.wearedevelopers.com/jobs/ext/2288655-digital-product-owner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Product Owner - **Company:** Orbit Group - **Location:** Coventry, UK - **Salary:** £73,382.0 - £85,058.0 - **Contract:** Temporary contract - **Skills:** Agile Methodology, Microsoft Azure, Customer Data Management, Project Management Software, Scrum Methodology - **Published:** August 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5859662467 ## About the Role We're looking for an experienced Product Owner who has led the development and delivery of customer-facing digital products within a large or complex organisation. You'll need significant product ownership experience within digital transformation and a track record of taking products or digital channels from strategy and concept through to successful delivery. * Strong experience working within Agile delivery environments. * Experience developing product strategies, roadmaps, backlogs, epics, user stories and acceptance criteria. * Working knowledge of Azure DevOps or similar product management tools. * Strong customer journey and customer experience expertise. * Experience using customer insight, feedback and data to influence product design. * Strong stakeholder management, negotiation and influencing skills, including working with senior leaders and delivery partners. Desirable skills * Agile project management qualification * Experience of working within the Housing Association Sector ## Description Reporting to the Director of Customer Strategy, you'll act as Orbit's lead business expert for digital customer contact and customer experience. You'll set the product vision, priorities and roadmap for our new Customer Digital Portal and digital contact centre capabilities, ensuring what we develop is driven by customer needs, insight and evidence. You'll work across Customer, Technology and Transformation and Data, Operations, Communications and our external delivery partners, bringing together different requirements and translating them into clear, deliverable product outcomes. Importantly, this isn't about moving every interaction online. You'll help us create an inclusive digital experience that gives customers greater choice, supports effective channel shift and connects seamlessly with our existing voice, face-to-face and other service routes. You'll take ownership of the product from strategy through design and development to implementation, adoption and continuous improvement. You'll: * Develop, own and lead delivery of Orbit's Digital Customer Contact Strategy and product roadmap. * Provide business ownership for our new Customer Digital Portal and digital contact centre capabilities. * Set priorities and make product, design and readiness decisions within agreed governance. * Own and prioritise the product roadmap and backlog, translating strategic objectives into clear epics, user stories, requirements and acceptance criteria. * Use customer insight, feedback, complaints, data, accessibility requirements, user testing and pilots to shape product design and improve customer journeys. * Provide matrix leadership across multiple teams and delivery partners, managing priorities, interdependencies and barriers to delivery. * Lead the business contribution to Agile delivery, including sprint planning, playbacks and iterative improvement. * Ensure regulatory, data protection, accessibility, equality and fair service requirements are considered throughout product development. * Lead business readiness, including testing, adoption, training, process change and transition into business as usual. * Define and monitor measures of success, including customer satisfaction, adoption, channel shift, resolution, accessibility, efficiency and value for money. ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Stop Renaming Teams, Start Product Thinking: A PM's Guide to Platform-as-a-Product](https://www.wearedevelopers.com/videos/100342-stop-renaming-teams-start-product-thinking-a-pm-s-guide-to-platform-as-a-product) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [What is product discovery and why do developers need it?](https://www.wearedevelopers.com/magazine/517-what-is-product-discovery-and-why-do-developers-need-it) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Events like RSAC Get You CISOs. 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