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# 2nd Line IT Engineer (Fixed Term)

- **Company:** Solus Accident Repair Centres
- **Location:** Bishop's Stortford, UK
- **Experience:** Experienced
- **Salary:** £29,000.0 - £39,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Microsoft InTune, Information Technology, Fortinet, Cisco
- **Published:** August 29, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5859603032

## About the Role

* Experience providing 2nd line IT support and handling escalated incidents and service requests.
 * Strong troubleshooting skills across hardware, software, and networking issues.
 * Hands-on experience with Microsoft 365, Azure, Entra ID, Intune, and networking equipment such as Meraki, Fortinet, and Cisco.
 * Ability to support and guide 1st Line IT Engineers.
 * Experience with ticketing and ITSM systems, including HaloITSM.
 * Ability to support starter and leaver processes, including building and configuring hardware and managing accounts.
 * Experience creating and maintaining technical documentation.
 * Willingness to provide on-call support on a shift rota for P1 incidents 24/7.

## Description

* Take ownership of complex incidents and service requests escalated from 1st line.
 * Support colleagues and external clients using Evolve, our in-house body shop system.
 * Support and guide our 1st Line IT Engineers.
 * Handle incoming calls and tickets day to day.
 * Resolve escalated tickets within HaloITSM, our ticketing system.
 * Provide advanced troubleshooting across hardware, software, and networking issues on a wide range of platforms.
 * Support the starter and leaver process, including building and configuring hardware, setting up accounts, and managing returns.
 * Assist with the installation, configuration, and ongoing support of IT systems.
 * Provide on-call support on a shift rota, covering P1 incidents 24/7.
 * Create and maintain documentation to ensure consistency across the team.
 * Work as an active member of the Solus Service Desk team, learning and collaborating with others.
 * Lead on escalations and help shape our documentation, processes, and service as we grow.

Technologies:

 * Azure
 * Cisco
 * Hardware
 * Support
 * ITSM
 * Microsoft 365
 * Office 365
 * Cloud


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