> Markdown version of [/jobs/ext/2288757-systems-support-assistant](https://www.wearedevelopers.com/jobs/ext/2288757-systems-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Assistant - **Company:** Shepherd Neame Ltd - **Location:** Faversham, UK - **Salary:** £24,327.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Business Systems, Software Documentation, Microsoft Office, Microsoft Business Central - **Published:** August 29, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5860447167 ## About the Role * An interest in retail, hospitality, hotel or business systems. * Strong attention to detail and a commitment to data accuracy. * Good organisational and prioritisation skills. * Confidence using Microsoft Office, particularly Excel. * Excellent communication and customer service skills. * The ability to work collaboratively whilst also managing your own workload. * A logical and analytical approach to problem solving. * A positive attitude and willingness to learn new systems and technologies. * Experience of hospitality, EPOS, bookings, stock, finance or hotel systems would be advantageous, but not essential ## Description Behind the scenes, our technology and systems play a vital role in delivering exceptional experiences for our customers and supporting our teams across the business. Shepherd Neame have an excellent opportunity for someone with strong attention to detail, an interest in technology and data, and a desire to develop a career supporting business-critical systems across retail, hospitality and hotels. As a Retail Systems Assistant, you'll help support and maintain the technology platforms used across our pubs, hotels and support functions. You'll work closely with operational teams, suppliers and team members across the business to ensure systems are configured correctly, data is accurate and users receive excellent support. Where You'll Be Working At Shepherd Neame, our Support Office in Faversham, Kent is the hub that keeps our brewing tradition thriving. From finance and HR to marketing and operations, this is where innovation meets heritage. We're looking for passionate, proactive individuals who want to make an impact behind the scenes - supporting our pubs, hotels, and brewery teams to deliver exceptional experiences. If you're ready to combine your skills with a company steeped in history and driven by growth, this is your chance to be part of something special. What You'll Do: * Supporting the day-to-day administration and configuration of retail, hospitality and hotel systems. * Maintaining accurate system data, including products, pricing, menus, sites and reporting structures. * Investigating and resolving system queries from pubs, hotels and support office teams. * Supporting site openings, acquisitions, disposals and operational changes. * Assisting with testing, implementation and roll-out activities for new systems and enhancements. * Creating and maintaining system documentation, guides and support materials. * Working with team members and third-party suppliers to improve system performance and user experience. * Supporting the business as it prepares to transition from existing platforms into Microsoft Dynamics 365 Business Central and LS Central. * Helping ensure systems and data are ready to support future reporting, loyalty, digital commerce and operational requirements. * Participating in a weekend support rota alongside the wider Retail Systems team. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)