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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist - **Company:** Paylocity - **Location:** Cedar Rapids, IA, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Java (Programming Language), Microsoft Excel, Application Programming Interfaces (APIs), Data Analysis, Application Lifecycle Management, Business Software, C Sharp (Programming Language), Software Documentation, Data Validation, Data Integrity, Middleware, Monitoring of Systems, Systems Analysis, Python (Programming Language), Pivot Tables, Windows PowerShell, SQL Databases, Data Streaming, Systems Integration, Data Logging, Scripting, Cloud Platform System, SOAPAPI, Information Technology, OSS/BSS, Data Management, Api Design, Network Server, Programming Languages - **Published:** August 29, 2026 - **Apply:** https://recruiting.paylocity.com/Recruiting/Jobs/Apply/4458216 ## About the Role * Strong communication and customer service skills * A positive, professional attitude, even in challenging situations * Technical curiosity and a willingness to learn * Dependability and attention to detail * Ability to work independently and as part of a team, * At least 1 year of experience in systems support, application support, systems analysis, or a related IT role (or equivalent internship, education, or technical support experience). * Associate's degree in Information Technology, Computer Science, or related field (or equivalent practical experience). * Strong communication skills, with the ability to effectively communicate with technical and non-technical users. * Basic understanding of incident and service request management processes, including troubleshooting and escalation procedures. * Strong analytical and problem-solving skills with the ability to troubleshoot application, integration, and data-related issues. * Working knowledge of business applications, system support concepts, and production support environments. * Basic proficiency in SQL, including querying and data validation. * Basic understanding of system integration concepts, APIs, data flows, and middleware technologies. * Ability to learn new systems, applications, and business processes with limited supervision. * Proficiency with Microsoft Excel, including filtering, sorting, pivot tables, and basic data analysis. * Ability to manage multiple tasks, prioritize work, and maintain accurate documentation in a fast-paced environment. Level II: * All requirements for a level I. * At least 3 years of experience in systems support, application support, systems analysis, or a related IT role. * Strong communication skills, with the ability to provide clear, concise updates to technical and non-technical stakeholders during incidents. * Proven ability to independently own incident and service request resolution, including triage, root cause analysis, and cross-team coordination. * Strong troubleshooting experience across applications, integrations, and data issues in a production environment. * Working knowledge of application lifecycle management, including deployments, support, and change management processes. * Proficiency in SQL, including complex querying, data validation, and troubleshooting data integrity or performance issues. * Practical experience supporting system integrations, including working with APIs, data flows, and middleware technologies. * Demonstrated ability to take ownership of issues and drive resolution across multiple teams and dependencies. * Strong proficiency with Microsoft Excel, including data analysis, filtering, pivot tables, and troubleshooting data discrepancies. Preferred Qualifications * Bachelor's degree in Information Technology, Computer Science, or related field * Experience supporting enterprise or business-critical applications. * Experience supporting CRM, OSS/BSS, or other integrated business systems. * Exposure to REST/SOAP APIs, including basic testing or troubleshooting. * Familiarity with scripting or programming languages (e.g., PowerShell, Python, Java, C#). * Basic understanding of infrastructure concepts, including networking, servers, and cloud environments. * Experience using monitoring, logging, or ticketing tools in a support environment. * Familiarity with ITIL-based service management practices (incident, problem, and change management). * Telecom industry experience. ## Description * Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity. * Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs. * Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders. * Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities. * Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed. * Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support. * Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution. What You'll Do as a Systems Analyst II * Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity. * Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs * Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders * Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations * Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems * Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team * Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions ## Related Videos - [JavaScript? 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