> Markdown version of [/jobs/ext/2289435-director-solution-architecture-contact-center](https://www.wearedevelopers.com/jobs/ext/2289435-director-solution-architecture-contact-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Director, Solution Architecture (Contact Center) - **Company:** Unitedhealth Group Inc - **Location:** Eden Prairie, MN, United States - **Experience:** Experienced - **Salary:** $134,600.0 - $230,800.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon S3, Business Analytics Applications, Automation of Tests, VoIP, Software as a Service, Cloud Computing, Cloud Engineering, Continuous Integration, Data Integration, DevOps, Amazon DynamoDB, Event-Driven Programming, Github, Identity and Access Management, Key Management, Role-Based Access Control, Release Management, Cloud Services, Service Development Studio, Software Engineering, Systems Architecture, Systems Integration, Amazon Connect, Data Logging, Scripting, Infrastructure as Code (IaC), Git, Event Driven Architecture, Build Management, Containerization, Bots, Virtual Agents, Cloudwatch, Api Gateway, Terraform - **Published:** August 29, 2026 - **Apply:** https://www.businessworkforce.com/job.asp?id=3369525084&tx=DT11404UHV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 10+ years of experience as a Solution Architect * 8+ years of experience developing SIP Based solutions and Cloud design (e.g. AWS application and infrastructure) including cloud networking, identity, security, and operational best practices * 5+ years of Proficiency with Git/GitHub, CI/CD pipelines, and infrastructure as code * 3+ years of experience designing, developing, or supporting enterprise contact center solutions, including voice and digital customer interaction platforms * 2+ years of hands on experience with SIP solutioning (OCCAS), Amazon Connect or CCaaS integrations, * Experience integrating Amazon Connect with SIP transport, bots, or voice analytics platforms * Experience with containerized workloads and event driven architectures * Working knowledge of voice technologies and integrations, such as SIP / telephony concepts and end to end call flow design across bots and live agents * Familiarity with regulated workloads (PCI, healthcare data flows) ## Description The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs. This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience. The ideal candidate brings deep experience architecting contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments. While this role does not have immediate direct reports, it operates at a senior, strategic level with significant influence across architecture, engineering, and business partners. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week., * Cloud Application & Service Development * Design and build cloud native services using AWS primitives (Lambda, ECS/EKS, API Gateway, DynamoDB/RDS, S3, EventBridge, etc.) * Develop Amazon Connect integrations, including contact flows, pre/post route services, agent assist hooks, and downstream data integrations * Implement REST/event driven APIs that integrate Amazon Connect with SIP, bot, analytics, and healthcare platforms * Infrastructure as Code (IaC) * Build and maintain infrastructure using Terraform and/or Python Scripting * Ensure repeatable, environment consistent deployments across DEV, STAGE, and PROD * Partner with platform and security teams to meet enterprise cloud governance standards * SIP Application Development * Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulation * Implement support for call flows integrating carriers, SBCs, OCCAS, bots, and agent platforms * Enhance SIP behavior to support new features such as consult, warm transfer, barge in, and failover patterns * SIPREC, Recording & Media Integrations * Build SIPREC routing and recording integrations supporting analytics, compliance, and agent assist use cases * Partner with cloud and media teams to ensure reliable RTP and metadata capture * DevOps & CI/CD * Implement GitHub based CI/CD pipelines for application and infrastructure deployments * Embed automated testing, artifact scanning, and promotion controls * Support trunk based development and safe production release patterns * Security, Compliance & Cost Awareness * Apply AWS security best practices including IAM least privilege, secrets management, encryption at rest/in transit, and logging * Support PCI aware and regulated workloads as part of cloud integrations * Monitor and optimize cloud spend using FinOps principles * Observability & Operations * Implement logging, metrics, and tracing using CloudWatch and enterprise observability tooling * Participate in production support, incident response, and root cause analysis * Build operational runbooks and automation for day 2 support You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Command the Bots: Mastering robots.txt for Generative AI and Search Marketing](https://www.wearedevelopers.com/videos/1165-command-the-bots-mastering-robots-txt-for-generative-ai-and-search-marketing) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Our GitOps approach for deploying an Identity Provider and an API Gateway in a SaaS company](https://www.wearedevelopers.com/videos/776-our-gitops-approach-for-deploying-an-identity-provider-and-an-api-gateway-in-a-saas-company) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [From Prototype to Production: Build AI Agents with This Free 4-Course Learning Path](https://www.wearedevelopers.com/magazine/655-from-prototype-to-production-build-ai-agents-with-this-free-4-course-learning-path)