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# Product Support Specialist

- **Company:** Caterpillar
- **Location:** Alpharetta, GA, United States
- **Experience:** Starter
- **Salary:** $58,448.0 - $75,920.0
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Microsoft Office
- **Published:** August 29, 2026
- **Apply:** https://www.juju.com/job/00000000gpma4p

## About the Role

+ High School diploma or GED.

 + At least 1-3 years of experience working in the customer service industry, problem solving trouble shooting, and/or mechanical assembly.

 + Beginner to intermediate knowledge of Microsoft Office.

 + Ability to work well in a team environment.

Top Candidates Will Have:** **

 + Ability to understand, assemble and/or wire to diagrams / schematics with precise detail.

 + Experience in high-volume inbound calls while maintaining professionalism, patience, and positive customer experiences.

Physical Requirements:** **

 + Ability to sit and/or stand for prolonged periods.

 + Ability to perform repetitive operations.

 + Ability to lift to 35 lbs.

## Description

+ As a **Product Support Specialist,** you willprovide technical assistance for both standard and non-standard systems, warranty efforts, and remedial repairs. Will be under the general supervision of the Customer Manager Services.

What Y** **ou Will** **Do:** **

 + In a call center environment provide technical support, troubleshooting, and resolveurgent technical issueshelp requests via email, CRM, and/or by phone.

 + Complete tickets, weekly timesheets, expenses, and/or project in a timely manner.

 + Stay current with training on all new and updated systems and equipment.

 + Assists with Parts Ordering and Warranty Analysis.

 + Assists with developing training materials and training users on software and hardware.

 + Possesses a thorough knowledge of ATS, Switchgear, and similar systems.

 + Monitor status of Helpdesk Tickets, CAT-ISO (RFQ and Orders), DSN, and SWGRDPSC mailbox.

 + Identifies and escalates complex issues to management.


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