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# Technical Support Specialist

- **Company:** Topcon
- **Location:** Oakland, NJ, United States
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Database Queries, Microsoft Office, Windows Remote Assistance, Information Technology
- **Published:** August 29, 2026
- **Apply:** https://www.careerjet.com/job/us952674d370c90c523e13e572e9cbc182/eaa

## About the Role

* BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
 * Preferred engineering degree such as Biomedical, Electrical, or Mechanical
 * Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
 * Good written & verbal communication skills.
 * Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
 * Negotiation, people, and critical thinking skills.
 * Ability to deal effectively with customers.
 * Knowledge of medical device preventative maintenance and repair
 * Must have detailed follow up skills.
 * Must be able to work flexible hours.
 * Spanish speaking a plus
 * Strong IT background

## Description

* Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
 * Troubleshoot and repair Topcon products in house and at the customer's site.
 * Provide remote assistance via internet connection or phone.
 * Provide technical and clinical support to customers, distributors and employees.
 * Work under minimal supervision.
 * Complete issues escalated by the support team (Open/track RMA's for repair.)


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