> Markdown version of [/jobs/ext/2289608-genesys-cloud-architect-developer](https://www.wearedevelopers.com/jobs/ext/2289608-genesys-cloud-architect-developer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Genesys Cloud Architect / Developer - **Company:** McKinsol Consulting Inc - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, Application Programming Interfaces (APIs), Business Analytics Applications, Data Analysis, User Authentication, Unit Testing, Cloud Computing, Computer Telephony Integration, Custom Software, Data Mapping, Data Synchronization, Software Design Documents, Salesforce.Com, Systems Integration, Enterprise Software Applications, Genesys, Software Troubleshooting, Integration Tests, Data Analytics, Enterprise Integration, Restful APIs, Api Management - **Published:** August 29, 2026 - **Apply:** https://www.dice.com/job-detail/14d913ed-7b2a-410e-8a73-9b81d3ecb71f ## About the Role * 5+ years of hands-on experience with Genesys Cloud Architect, including designing and developing voice and interaction-routing solutions. * Strong experience with Genesys Cloud CXand contact center migration/implementation projects. * 3+ years of experience with API integration and custom development. * 5+ years of experience with CX Cloud for Salesforce and CTI Connector products. * 5+ years of experience implementing screen-pop functionalitywithin contact center/Salesforce environments. * 5+ years of experience with out-of-the-box and custom analytics capabilities. * 5+ years of experience with Workforce Management (WFM) * Strong experience integrating Genesys Cloud with Salesforce.com. * Experience implementing call-to-case and email-to-case * Strong understanding of call flows, IVR, routing, queues, interaction handling, and contact center architecture. * Experience designing and developing custom APIs for enterprise integrations. * Strong troubleshooting and root-cause-analysis skills. * Ability to create clear technical documentation, including call flows, integration specifications, and solution designs. * Strong communication and stakeholder-management skills. * Proven ability to independently deliver technical solutions and operate effectively under aggressive/tight project timelines., * Experience leading or contributing to large-scale Genesys Cloud migration or contact center transformation programs. * Genesys Cloud certifications are preferred. * Salesforce and/or Salesforce Service Cloud experience or certifications are advantageous. * Experience with enterprise CRM, customer service, and omnichannel contact center environments. * Knowledge of security, authentication, API management, and enterprise integration best practices., The ideal candidate is a hands-on Genesys Cloud technical specialist who combines strong architecture and development expertise with deep experience in Salesforce/CTI integration, APIs, screen-pop functionality, analytics, and Workforce Management. The candidate should be comfortable owning technical deliverables end-to-end, resolving complex integration and production issues, and delivering high-quality solutions within demanding project timelines ## Description We are seeking an experienced Genesys Cloud Architect / Developer to support the design, development, integration, and deployment of voice and customer engagement solutions as part of a Genesys Cloud migration initiative. The ideal candidate will have strong hands-on expertise in Genesys Cloud Architect, Salesforce integration, CX Cloud for Salesforce, CTI Connector products, APIs, screen-pop functionality, analytics, and Workforce Management (WFM). The role will work closely with business stakeholders, contact center teams, Salesforce teams, integration developers, and infrastructure teams to gather requirements, design call flows, develop integrations, troubleshoot complex technical issues, and successfully deliver the migration within aggressive project timelines., Genesys Cloud Architecture & Development * Gather and analyze business, functional, and technical requirements for Genesys Cloud solutions. * Design, develop, configure, test, and deploy voice solutions using Genesys Cloud. * Build and configure inbound and outbound customer interaction workflows using Genesys Cloud Architect. * Design and document detailed call flows, routing strategies, IVR workflows, queues, prompts, and interaction handling processes. * Configure and optimize Genesys Cloud capabilities based on business and contact center requirements. * Support migration of existing contact center capabilities to the Genesys Cloud platform. Salesforce & CTI Integration * Design and implement integration between Genesys Cloud and Salesforce.com. * Configure and support CX Cloud for Salesforce and CTI Connector * Enable and optimize call-to-case and email-to-casefunctionality within Salesforce. * Implement screen-pop functionalityto provide agents with relevant customer and case information during interactions. * Configure interaction routing and data synchronization between Genesys Cloud and Salesforce. * Troubleshoot CTI, screen-pop, routing, and Salesforce integration issues. API Integration & Custom Development * Design and develop custom APIs and integration servicesto connect Genesys Cloud with Salesforce and other enterprise applications. * Work with Genesys Cloud APIs and Salesforce APIs to support custom integration requirements. * Develop secure, scalable, and reusable integration components. * Troubleshoot API failures, authentication issues, data-mapping problems, and integration performance issues. * Follow enterprise development, security, integration, and API-management standards. Analytics & Reporting * Configure and support Genesys Cloud out-of-the-box analytics and reporting capabilities. * Design and develop custom analytics solutions where standard capabilities do not meet business requirements. * Support operational reporting related to interactions, agents, queues, service levels, customer experience, and contact center performance. * Work with business stakeholders to define reporting requirements and key contact center performance metrics. Workforce Management * Configure and support Genesys Cloud Workforce Management (WFM) * Support forecasting, scheduling, workforce planning, and adherence-related requirements. * Work with contact center operations teams to ensure WFM capabilities align with operational requirements. Testing, Deployment & Troubleshooting * Support unit testing, integration testing, UAT, deployment, and production validation. * Troubleshoot complex technical issues across Genesys Cloud, Salesforce, CTI, APIs, call routing, voice, screen-pop, analytics, and WFM. * Perform root-cause analysis and implement sustainable solutions for production issues. * Support cutover and migration activities with minimal disruption to contact center operations. * Produce and maintain solution design documents, call-flow documentation, integration specifications, configuration documentation, and operational support procedures. * Work effectively under tight project timelinesand take ownership of assigned deliverables through completion. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Are you still programming unit tests or already generating?](https://www.wearedevelopers.com/videos/722-are-you-still-programming-unit-tests-or-already-generating) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [How Unit Testing Saved My Career](https://www.wearedevelopers.com/videos/1642-how-unit-testing-saved-my-career) - [REST In Peace: Why LLMs Can't CRUD](https://www.wearedevelopers.com/videos/100272-rest-in-peace-why-llms-can-t-crud) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)